Bottom line
Brightdesk scores 84/100, ranking #2 of 3 in CRM. Calling, SMS and email in one timeline, and users rate it 4.4 out of 5 across 3,410 reviews. Strongest on Features (9.3), weakest on Value (7.6).
What is Brightdesk?
Brightdesk combines a CRM with a built-in phone system and texting, so every call, voicemail and SMS lands on the contact timeline. Its workflow builder handles routing, follow-ups and escalations, which makes it a fit for inside sales teams and call-heavy service businesses.
Typical uses
- Best for phone-heavy teams
- Track leads, deals and customer history
- Teams of 10–1,000 on Web, iOS, Android, Windows
Screenshots
Pros and cons
Pros
- Calling, SMS and email in one timeline
- Deep workflow builder
- Strong phone and chat support
Cons
- Steeper learning curve
- Interface feels crowded
- Annual contract required for best price
Features 8 of 8
User reviews
★★★★★ Paid for itself in the first month
Calling, SMS and email in one timeline. We switched from spreadsheets and the team picked it up quickly.
Liked: Deep workflow builder Disliked: Steeper learning curve
★★★★☆ Solid, with a couple of gaps
Does the core job well. Strong phone and chat support. The main thing I'd change: interface feels crowded.
Liked: Strong phone and chat support Disliked: Interface feels crowded
★★★☆☆ Good, but check pricing first
It works, but annual contract required for best price, which surprised us at renewal.
Liked: Calling, SMS and email in one timeline Disliked: Annual contract required for best price