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Best CRM Software of 2026
Updated Oct 29, 2026Written by Best Software Reviewed research teamReviewed by Category editor6,406 verified reviews
Track leads, deals and customer history. We tested every product below, scored it on ease, features, value and support, and ranked it by BSR score. Sponsored placements are labeled and sit outside the ranking.
Best for phone-heavy teamsWeb · iOS · Android · Windows
Brightdesk combines a CRM with a built-in phone system and texting, so every call, voicemail and SMS lands on the contact timeline. Its workflow builder handles routing, follow-ups and escalations, which makes it a fit for inside sales teams and call-heavy service businesses.… Read more
Best for small sales teamsFree planWeb · iOS · Android
Ledgerline is a sales CRM built around the inbox. It syncs Gmail and Outlook, logs calls and meetings automatically, and keeps every deal on a drag-and-drop pipeline board… Read more
Best for phone-heavy teamsWeb · iOS · Android · Windows
Brightdesk combines a CRM with a built-in phone system and texting, so every call, voicemail and SMS lands on the contact timeline. Its workflow builder handles routing, follow-ups and escalations, which makes it a fit for inside sales teams and call-heavy service businesses.… Read more
TallyHub is a lightweight CRM for solo operators and very small teams. The free plan covers contacts, deals and email sync with no contact limit, and an invoicing add-on turns closed deals into bills.… Read more
How we rank CRM software. Scores blend hands-on testing by our team with 6,406 verified user reviews from the last 24 months, weighted Ease 25%, Features 30%, Value 25%, Support 20%. See the full methodology.
CRM software helps you track leads, deals and customer history. The products in this category range from free tools for one person to platforms built for thousands of users, so the right choice depends more on your team size and must-have features than on the overall score.
Features buyers say matter most
Pipeline view92%
Email sync81%
Lead scoring74%
Mobile app66%
Workflow automation58%
Share of reviewers who rated the feature important or essential.
How much does it cost?
Starting prices in this category run from Free to $29/user/mo. 2 of 3 products offer a free plan. Watch for per-user pricing, annual-contract discounts and add-ons priced separately.
How to choose
Pick your three must-have features and filter the list by them.
Shortlist the top two or three and compare them side by side.
Run the free trial with your real data for at least a week.
Check the lowest-rated subscore of your finalist. That is where the complaints will come from.
CRM FAQs
What is the best crm software?
Ledgerline has the highest BSR score (86) this month, followed by Brightdesk (84) and TallyHub (81). The best choice for you depends on team size and the features you filter for.
Is there free crm software?
Ledgerline, TallyHub offer a free plan. Free plans usually cap users, contacts or features, so check the limits before you build a process on one.
How are products scored?
Each product gets four subscores (Ease, Features, Value, Support) from hands-on testing and verified reviews. The BSR score is a weighted average on a 100-point scale. Sponsored placements are labeled and never change a score.
Which crm software is easiest to use?
TallyHub has the highest Ease subscore at 9.4. Simple enough to learn in an hour.