dualmon review
Bottom line
dualmon is a browser-based remote access and remote support service that covers unattended access, attended help sessions, and web meetings. Its clearest strength is pricing: individual and small office plans start at $19 and $49 per year, with a first-year discount for new users. The main limitation is that user accounts, session recording, and telephone support are reserved for the Enterprise tier, so growing teams will need to move up in price. It suits individuals, small offices, and IT teams that want to support computers per seat without paying for unlimited technician licenses.
What is dualmon?
dualmon is a web-based remote access and remote support service for connecting to PCs and Macs from anywhere. It covers two jobs: unattended access to your own computers and servers at any time with a password, and attended support sessions where an end user is present to grant access. The company's stated goal is to give people access to their files, apps, and computers from any device.
Day to day, a user signs in through the browser, connects to a computer, and works with screen sharing, remote control, copy and paste, and file transfer between machines without using email or cloud storage. Multi-monitor sessions show the full desktop, and remote printing sends documents from the remote computer. Support technicians can chat during a session, record it for later review, and reboot and reconnect when a machine restarts. Meetings run in the browser with screen annotation, snapshots, and recording, and they sync with Outlook and Google Calendar.
Freelancers, small businesses, mid-size businesses, and enterprises use the service. Individuals can start with a $19 yearly plan that covers two computers, and the PRO plan at $49 per year covers up to five computers. Enterprise plans scale from 10 to 1,000 remote computers and add unlimited user accounts, computer groups, custom cobranding, and bulk-license discounts. Paid plans include a first-year discount for new users, and a free trial is available with no credit card required.
What sets dualmon apart is that it combines unattended access, attended support, web meetings, and usage reporting in one product. Pricing on the plans shown is set per computer, and the Assist plan includes unlimited remote support sessions. Security controls include two-factor authentication, IP whitelisting, and SSL encryption for data in transit. Its interface is designed for quick deployment, with a fast download that auto-configures so a remote user can be online within seconds.
Who it's for
- Individuals with several personal or work computers
- Small offices needing remote access for up to five machines
- IT teams supporting customers or managing many endpoints
Who should look elsewhere
- Teams that need single sign-on or language localization
- Users who need a free plan with unlimited computers
Typical uses
- Remote administration of servers and office PCs
- Attended help desk sessions with customers
- Browser-based screen sharing and web meetings
- Remote deployment of updates and software
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dualmon alternatives and comparisons
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