eClinicalWorks review
Bottom line
eClinicalWorks is a cloud EHR that puts clinical charting, scheduling, patient engagement, and billing in one platform for outpatient practices. Its clearest strength is the number of tools included at no extra cost, including coding, clinical decision support, and faxing. The main cost to watch is the per-provider monthly fee, which starts at $499, along with extra implementation fees for practices with more than nine providers. Multi-provider specialty practices that want an all-in-one EHR and billing system should consider it.
What is eClinicalWorks?
eClinicalWorks is a cloud-based electronic health record system for medical practices. It combines clinical documentation with scheduling, patient engagement, telehealth, and revenue cycle management, so a practice can handle charting, billing, and patient communication in one system instead of several. Specialty templates support cardiology, dermatology, orthopedics, OB/GYN, pain management, and podiatry, and the platform also serves behavioral health and urgent care settings.
Clinicians use customizable templates and progress notes for charting, along with order entry, lab results, and e-prescribing with formulary checking. Front-office staff manage appointment scheduling, patient self-scheduling, check-in, reminders, and pre-registration. Patients reach the practice through a patient portal and secure messaging, and video conferencing supports telehealth visits. Billing staff run claims management, claims scrubbing, insurance eligibility verification, electronic payments, and denial and appeal management inside the same system. Integrations with healow Genie and Sunoh are available, and Sunoh provides an AI medical scribe for documentation.
The platform serves freelancers, small businesses, mid-size businesses, and enterprises, with more than 180,000 physicians and nurse practitioners and over 110,000 facilities using the EHR. The EHR Only plan costs $499 per month per provider with no start-up costs and includes the EMR, mobile access, a patient portal, and cloud hosting. The EHR with Practice Management plan costs $599 per month. Revenue cycle management is available as a service priced at 2.9% of practice collections.
What sets eClinicalWorks apart is how many tools come bundled in at no extra cost. The pricing page lists scanning and faxing software, ICD-10 and CPT codes, an E&M coder, role-based security, a clinical decision support system, and clinical templates without additional charges. healow Genie, an AI-powered contact center, answers patient calls around the clock. The company is privately held, headquartered in Westborough, Massachusetts, and employs 6,500 people.
Who it's for
- Multi-provider specialty practices
- Practices switching from another EHR
- Groups that want billing and EHR in one system
Who should look elsewhere
- Solo providers on a tight budget
- Practices that want a free plan or trial
- Buyers who want flat pricing with no per-transaction fees
Typical uses
- Outpatient specialty clinics charting visits and sending e-prescriptions
- Front desks handling self-scheduling, check-in, and reminders
- Billing teams managing claims, denials, and electronic payments
- Telehealth visits paired with a patient portal and secure messaging
eClinicalWorks user reviews
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eClinicalWorks alternatives and comparisons
eClinicalWorks is the only electronic medical records product we list so far. Browse the category as more are added.