Epic review
Bottom line
Epic is a full electronic health record platform that covers clinical charting, scheduling, billing, and patient portal access in one system. Its clearest strength is the single patient record it maintains across connected care settings, along with a long track record in the market. The main considerations are per-user pricing that starts at $49 per month and pricing that is provided only on request. Health systems and larger practices that need a unified record should pick it, while buyers wanting a simple, low-cost tool should compare quotes carefully.
What is Epic?
Epic is an electronic health record system built to keep a single, comprehensive medical record for each patient. It addresses the problem of fragmented clinical information by putting charting, scheduling, billing, and patient communication into one connected platform. The company states that more than 325 million patients have a current electronic record in Epic.
Day to day, clinicians use the system for charting, SOAP notes, medication management, referral tracking, and patient intake, while administrative staff use it for appointment scheduling, insurance eligibility verification, claims management, and electronic payments. Patients reach their records and care teams through a patient portal and can use video conferencing for telemedicine visits. Epic is deployed on the web and includes a free trial.
Epic is used by academic medical centers, community hospitals, independent practices, urgent care, skilled nursing, hospice, and integrated delivery networks, among others. The product is priced per user per month, starting at $49, and the company's pricing is provided on request. Smaller practices and enterprise systems both appear among its typical customers.
What sets Epic apart is its focus on a single shared record across an entire care network. Its Connectors initiative is designed to let other applications find information and complete tasks inside Epic, so staff do not have to switch between apps and portals. The company is also building Prescription Marketplace, which will show pharmacy cash prices alongside insurance costs before a prescription is sent, with release planned for summer 2027. The company is employee-owned and develops its software in-house, with 35% of operating expenses invested in research and development.
Who it's for
- Health systems needing one shared patient record
- Multi-specialty groups and integrated delivery networks
- Practices needing billing and charting in one system
Who should look elsewhere
- Buyers who want published flat pricing
- Solo users seeking a low-cost, lightweight tool
Typical uses
- Coordinating charting, orders, and results across a care network
- Automating patient scheduling and self-service booking
- Managing claims, eligibility checks, and electronic payments
- Running telemedicine visits with a patient portal
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Epic alternatives and comparisons
Epic is the only electronic medical records product we list so far. Browse the category as more are added.