Covetrus Impromed review
Bottom line
Impromed is a veterinary practice management system that combines booking, electronic treatment plans, inventory, prescriptions, and imaging in one patient record. Its clearest strength is the depth of its reporting, with more than 250 built-in reports and a shared real-time treatment board. The main cost to weigh is the $5,000 starting price, with full pricing available only on request and no free trial. It suits veterinary practices ready to replace paper workflows and willing to request a demo before committing.
What is Covetrus Impromed?
Covetrus Impromed is veterinary practice management software from Covetrus. It centralizes inventory, appointment booking, medical records, and reporting for veterinary clinics that want to move away from paper charts, whiteboards, and separate programs for each task. The product is built around a single shared record of each patient, so front-desk staff and clinicians work from the same information.
Day to day, the Treatment Plans module replaces the whiteboard with an electronic version that every computer on the network displays in real time. Staff assign tasks, monitor treatments, and record what was given, and that activity flows automatically to the invoice and the medical record. When an invoice is closed, Impromed prompts the front desk to book the client's next appointment and shows all upcoming appointments for the patient. Prescriptions from Covetrus vRxPro are sent into the medical record, which reduces double entry. Inventory management works with CUBEX for stock tracking, and digital images are viewed through a DICOM integration directly from the medical record and recorded for invoicing.
Impromed is designed for veterinary practices, including freelance vets and small and mid-size clinics. Pricing starts at $5,000 as a one-time cost, and the vendor provides full pricing on request. There is no free plan or free trial. Support is available around the clock through a live representative and chat. Training options include in-person sessions, live online instruction, webinars, documentation, and videos.
What sets Impromed apart is the depth of its reporting and its tie to the wider Covetrus platform. The product includes more than 250 business and practice reports, from year-to-date totals to a detailed review of employee production for a chosen period. Telemedicine lets clinics convert an appointment into a video visit when an in-clinic exam is not possible or needed. A mobile edition runs on a laptop and synchronizes with the practice server, so staff can keep working outside the main workstation.
Who it's for
- Independent veterinary practices
- Small and mid-size clinics
- Freelance veterinarians
- Clinics replacing paper charts and whiteboards
Who should look elsewhere
- Buyers who need a free plan or free trial
- Practices looking for a phone-first app
- Clinics that need transparent public pricing
Typical uses
- Running an electronic treatment board across exam rooms
- Tracking veterinary inventory and reordering stock
- Sending vRxPro prescriptions into patient records
- Booking follow-up visits at the point of checkout
- Offering video telemedicine visits where permitted
Deployment and support
Deployment
- Cloud / SaaS
Platforms
Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Typical customers
- Freelancers
- Small businesses
- Mid size businesses
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