Inspection Support Network review
Bottom line
ISN is a home inspection platform that pairs a mobile report writer with scheduling, payments, and marketing, so inspectors can run most of the job from one system. Its clearest strength is the report workflow, which covers AI-assisted comments, photo and video embedding, and reports that sync across devices. The main cost to watch is the monthly minimum that can apply after the 30-day trial, and that per-inspection fees add up for busy firms. It fits home inspectors and inspection firms that want one tool for reports and business operations.
What is Inspection Support Network?
Inspection Support Network, known as ISN, is web-based home inspection software built around a report writer and business management tools. It addresses the time an inspector spends writing reports and then running the rest of the business, including booking jobs, collecting payment, and following up with agents and clients. The company launched in 2002 and is part of the Porch group of brands.
Day to day, an inspector writes an HTML report on a phone, tablet, or laptop. Photos, videos, and 360-degree images can be embedded, and an AI Comment Helper suggests text based on inspection photos. Reports can be shared as interactive HTML or printable PDF, and data syncs in real time across devices. Clients and agents can book appointments online, Smart Scheduling suggests the right inspector, and text and email reminders go out automatically. Payments can be taken by card or ACH, onsite or by invoice, and the FlexFund option lets clients pay at closing.
The product is aimed at freelancers, small businesses, mid-sized businesses, and enterprises in the home inspection trade. Pricing is usage-based: $7.25 per inspection for the first 50 each month, $5.50 for inspections 51 through 100, and $3.75 for the rest. There is no setup, installation, or onboarding fee and no contract, and the report writer carries no extra charge. A 30-day free trial requires no payment details, though monthly minimum fees may apply once it ends.
What sets it apart from a standalone report writer is the breadth of tools in one platform: scheduling, messaging, marketing, analytics, payments, cloud backup, and the Evergreen revenue program, which offers up to $474 per inspection through services such as insurance, security, and warranties. It also integrates with other report writers, including Home Inspector Pro, Palmtech, HomeGauge, Spectora, and Spectacular, so inspectors who already use one can keep it. Live phone, chat, and email support run on weekday business hours in Pacific time.
Who it's for
- Home inspectors who want reports and scheduling in one tool
- Inspection firms with multiple inspectors
- Businesses that take payments at closing
Who should look elsewhere
- Inspectors who need software for non-inspection businesses
- Buyers who need a fixed monthly price with no usage fees
Typical uses
- Writing and delivering home inspection reports onsite
- Booking inspections online for clients and agents
- Collecting card, ACH, or closing payments for inspections
- Sending reminders and marketing messages to clients and agents
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