ScreenConnect review
Bottom line
ScreenConnect is a remote support and access platform that also includes privileged access management in its Enterprise tier. Its clearest strength is breadth: technicians can run live sessions, troubleshoot unattended machines, and control admin elevation from one product. The main cost to watch is that Standard and Premium are priced per concurrent tech, and privileged access requires an Enterprise quote. IT teams that manage many endpoints and want remote support tied to their ticketing system should evaluate it first.
What is ScreenConnect?
ScreenConnect is a remote support and access platform from ConnectWise that lets IT technicians connect to user devices, diagnose problems, and fix them without a site visit. It covers Windows, Mac, Linux, and mobile devices from one console. It also handles unattended access to machines whose users are away, which lets IT work on servers and workstations outside business hours.
Day to day, a technician starts a session from the host client and works with the end user through in-session chat, file transfer, drag-and-drop copying, and remote printing. A shared toolbox holds scripts and executables that can run on remote machines without installation, with administrator elevation available. Backstage lets technicians troubleshoot in the background, running commands through the Windows command terminal or PowerShell while the user keeps working. Session recording, event-driven if/then rules, and a remote diagnostics toolkit round out the daily workflow.
The product is built for freelancers, small businesses, mid-size businesses, and enterprises. Pricing is tiered. The One plan costs $30 per month billed annually and suits individual use with a small number of machines. Standard costs $47 per concurrent tech and adds Backstage, session recording, and unlimited unattended access agents. Premium costs $57 per concurrent tech and adds video auditing, a remote diagnostics toolkit, and remote camera sharing through ScreenConnect View. Enterprise is priced by quote and adds privileged access management and deployment options.
What sets ScreenConnect apart is that remote support, unattended access, and privileged access management sit in one product. Technicians can grant one-time administrator access without sharing passwords, and the platform logs elevation requests, approvals, and denials. It connects to ticketing and PSA tools including ConnectWise PSA, Freshdesk, and ServiceNow, and to Passportal for credential access. Customers can host it in the cloud or on-premises, and an extension library offers more than 100 integrations.
Who it's for
- IT support teams managing many endpoints
- MSPs and managed service providers
- Organizations that need privileged access controls
- Teams running ConnectWise or Freshdesk ticketing
Who should look elsewhere
- Individuals who need a permanent free plan
- Teams that need Enterprise-level privileged access without a sales conversation
Typical uses
- Remote help desk troubleshooting for end users
- Unattended maintenance of servers and workstations
- Granting one-time administrator access without sharing passwords
- Logging remote sessions to ConnectWise PSA or Freshdesk tickets
- Camera-based troubleshooting with ScreenConnect View
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ScreenConnect alternatives and comparisons
ScreenConnect is the only remote support product we list so far. Browse the category as more are added.