Silvertrac Software review
Bottom line
Silvertrac Software is web-based guard management software that ties field patrols, incident reports, and client reporting into one platform. Its clearest strength is the mobile guard-tour workflow, which captures text, audio, and photo evidence and feeds client portals and daily reports automatically. The main drawbacks are the absence of a free plan or free trial and a $249 monthly starting price. Security service providers that need field visibility and client-facing reporting should evaluate it first.
What is Silvertrac Software?
Silvertrac Software is web-based management software for security firms that run guards at multiple sites. It combines GPS tracking, information gathering, and incident reporting so supervisors can monitor field activity and respond to issues, tasks, and events as they happen. The product is listed under EHS Management and Physical Security.
Day to day, dispatchers and managers use the web platform for real-time incident reporting, issue tracking, and dispatch-center monitoring. Guards carry the mobile application, which runs configurable guard tours and lets them attach text, audio, and photo files from the field. Those entries feed client portals and generate automated daily activity reports, so clients see activity without waiting for manual summaries. Additional modules cover task management and scheduling, alerts and notifications, visitor management, and training management, while audit and investigation management support follow-up after an event.
Typical customers include freelancers, small businesses, mid-size businesses, and enterprises, though the company focuses on security service providers. Silvertrac starts at $249 per month. There is no free plan and no free trial, so buyers commit to paid access before testing the software. Support includes email and help desk, a knowledge base, phone support, chat, and 24/7 live rep access. Training is available through live online sessions, webinars, documentation, and videos.
What sets Silvertrac apart within physical security tools is the link between field-level guard data and client-facing output. Guard tours, multimedia evidence, risk management, and maintenance tracking live in one system rather than in separate tools. Multi-location support and historical reporting help operators running several sites compare activity over time. The company is based in Las Vegas, Nevada, was founded in 2007, and is part of the Trackforce Valiant group.
Who it's for
- Security service providers
- Multi-site guard operations
- Field teams running scheduled patrols
Who should look elsewhere
- Buyers who need a free trial before committing
- Organizations requiring on-premises deployment
Typical uses
- Tracking guard tours across sites
- Logging and investigating security incidents
- Sending daily activity reports to clients
- Managing visitor entry at facilities
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