TouchPoint review
Bottom line
TouchPoint is a church management system that combines a member database, native giving, check-in, and volunteer scheduling in one platform. Its clearest strength is that giving and member records share a single database, which removes the need for a separate processor and a second set of records. The main cost to watch is the $6,000 annual starting price, which rises as active records grow, and there is no free plan. Growing and multi-site churches that want one system for ministry operations should pick it.
What is TouchPoint?
TouchPoint is church management software, a cloud-based ChMS that keeps member records, giving, check-in, groups, events, and communication in one database. It is built for churches that are growing, with several ministries and staff who need the same information. The product addresses fragmentation: when giving, pastoral care, and check-in run in separate tools, staff work from different versions of the same person.
Day to day, staff work from one person record that holds contact details, giving history, group roles, volunteer activity, and family links. Process Builder runs repetitive tasks such as new visitor follow-ups and onboarding without manual steps. Real-time engagement scoring flags members who are growing or drifting, so pastoral teams can act sooner. Check-in stations can be configured for each ministry, with three check-out methods. Volunteers register for, swap, and track assignments through the scheduler, and members use a custom-branded mobile app for registrations and their own records.
Executive pastors, database administrators, finance teams, children's ministry leaders, and campus pastors are the main users. Pricing starts at $6,000 annually and is based on active records, which are people who gave within a 12-month period as part of a household or who registered or attended at least twice. Inactive people can stay in the database without adding to the bill. A free demo and a free trial are available, and data conversion, training, and consulting are offered alongside the software.
What sets TouchPoint apart is native giving. TouchPoint Giving runs inside the same system as the member database rather than through a separate third-party processor, so gifts, pledges, and recurring donations sit on the same record as attendance and group involvement. Support includes personalized onboarding, one-on-one training time, individualized consulting, and a U.S.-based support team. The vendor also offers a secure connection that lets AI tools work with church data under controlled access limits.
Who it's for
- Multi-site churches
- Churches with 600 or more in attendance
- Churches replacing separate giving and check-in tools
Who should look elsewhere
- Small congregations needing a free plan
- Buyers who want published tier pricing
- Nonchurch nonprofits
Typical uses
- Consolidating giving and member records
- Multi-campus check-in and reporting
- Automating visitor follow-up
- Scheduling volunteers across ministries
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TouchPoint alternatives and comparisons
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