Balto
About Balto
Balto is the #1 Real-Time Guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. Balto is trusted by top contact centers, including National General Insurance, eHealth, American Homes for Rent, Spring Venture Group, and Cellular Sales. Learn more about the #1 Real-Time Guidance platform at https://balto.ai.