Microsoft Teams vs Zoom
Video Conferencing software compared on BSR score, pricing, 8 features and verified reviews, 2026.
Our verdict
Zoom comes out ahead at 85/100 versus Microsoft Teams at 83. Reliable call quality and the lowest friction for external guests, and it's the better fit for customer-facing meetings where the other side may not be on the same platform. Microsoft Teams makes more sense if you need included with most microsoft 365 business plans; essentials is only $4/user/month or want to start cheaper ($4/user/mo vs $14.16/user/mo).
Zoom leads in 5 of 7 rows where they differ. Green marks the leader in each row.
| Microsoft Teams Best for organizations already on Microsoft 365 that want meetings, chat and files in one place | Zoom Best for customer-facing meetings where the other side may not be on the same platform | |
|---|---|---|
| Scores | ||
| BSR score | 83 | 85 |
| User rating | 0 ★ | 0 ★ |
| Reviews | 0 | 0 |
| Ease | 7.6 | 9.1 |
| Features | 9.0 | 9.0 |
| Value | 8.6 | 7.7 |
| Support | 7.5 | 7.9 |
| Pricing | ||
| Starting price | $4/user/mo | $14.16/user/mo |
| Free plan | ✓ | ✓ |
| Free trial | — | — |
| Features | ||
| Features included | 7 / 8 | 8 / 8 |
| HD video meetings | ✓ | ✓ |
| Screen sharing | ✓ | ✓ |
| Meeting recording | ✓ | ✓ |
| Breakout rooms | ✓ | ✓ |
| Webinars / large events | ✓ | ✓ |
| Team chat | ✓ | ✓ |
| AI meeting summaries | ✕ | ✓ |
| Calendar integration | ✓ | ✓ |
| Details | ||
| Biggest strength | Included with most Microsoft 365 business plans; Essentials is only $4/user/month | Reliable call quality and the lowest friction for external guests |
| Biggest weakness | Heavier and slower than Zoom or Slack, especially on older hardware | 40-minute cap on free meetings |
| Platforms | Web, Mac, Windows, iOS, Android | Web, Mac, Windows, iOS, Android, Linux |
| Best fit | 1–10,000+ users | 1–1,000+ users |
Microsoft Teams vs Zoom: FAQs
Is Zoom better than Microsoft Teams?
Zoom scores 85/100 against Microsoft Teams's 83, a 2-point lead. Reliable call quality and the lowest friction for external guests. Microsoft Teams is the better pick if included with most microsoft 365 business plans; essentials is only $4/user/month matters more to you.
Which is cheaper, Microsoft Teams or Zoom?
Microsoft Teams has the lowest starting price at $4/user/mo and offers a free plan. Zoom starts at $14.16/user/mo. Per-user pricing, annual discounts and add-ons change the real total, so price out your actual seat count.
Which has more features?
Zoom covers 8 of the 8 video conferencing features we track, including AI meeting summaries which Microsoft Teams lacks.
Which do users rate higher?
Microsoft Teams has the most verified reviews (0) with an average of 0/5. Microsoft Teams has the highest average rating at 0/5.