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Alchemer Survey review

Builds surveys, gathers reviews and social feedback, and routes results to business apps

No user reviews yet · #1 of 1 in Survey · Updated November 1, 2026 · Is this your company? Claim it

WebPaid · SubscriptionAPI

72/100

Start free trial ↗Free trial · paid plans from $315/user/mo · opens alchemer.com

Starting price$315/user/mo

Free planNo

Free trialFree trial

Best fitFreelancers, Small businesses, Mid size businesses, Enterprises

DeploymentWeb

Bottom line

Alchemer is a survey and feedback platform that also tracks reviews, social mentions, and listings for multi-location brands. Its clearest strength is how survey responses flow into CRM, BI, and workflow tools, backed by security controls such as SSO, MFA, and role-based access. The main cost to watch is the three-user ceiling on self-serve plans, since larger teams must move to a custom Platform account. It suits marketing and customer experience teams that want surveys and reputation data in one system.

Choose Alchemer Survey ifmarketing and customer experience teams, or multi-location businesses tracking reviews.

Look elsewhere ifindividuals who want a permanent free plan, or teams of more than three users who want a self-serve purchase.

Start free trial ↗Free trial · paid plans from $315/user/mo · opens alchemer.com

What is Alchemer Survey?

Alchemer is a feedback platform that combines survey building with the collection of online reviews, social media mentions, and listings data. It is built for marketing, customer experience, and research teams that need to hear from customers and then act on what they say. Its core job is pulling feedback from email, web, SMS, in-app, and review channels into one place where teams can analyze it.

Day to day, teams design surveys with multiple question types, conditional logic, piping, and custom branding, then distribute them by email, web link, or SMS. Responses appear in live dashboards, and reports can be downloaded as PDF, PowerPoint, Excel, or Word. Alchemer AI summarizes open-text answers, surfaces themes and sentiment, and can trigger alerts or route responses to the right team. Data exports to SPSS in native .SAV format with variable names and value labels already set up.

Alchemer serves freelancers, small businesses, mid-size companies, and enterprises, with use cases spanning customer experience, market research, and employee engagement. The Collaborator plan starts at $55 per user per month. Professional and Full Access add more annual responses, research question types, and advanced analysis, while the Platform plan is quoted on request for organizations that need SSO, a dedicated customer success manager, and more than three users. Annual billing lowers the per-user rate on each plan.

What sets Alchemer apart from typical survey tools is the pairing of survey design with reputation and location data. Compass covers listings and local pages, and review and social signals sit alongside survey responses in the same reporting environment. The integration library includes connections to Salesforce, HubSpot, Zendesk, Slack, Tableau, and Power BI. Support comes with every plan at no extra charge, with email help on all tiers and phone support on certain annual plans.

Who it's for

Marketing and customer experience teams
Multi-location businesses tracking reviews
Market research teams needing conjoint or heatmap questions

Who should look elsewhere

Individuals who want a permanent free plan
Teams of more than three users who want a self-serve purchase

Typical uses

Post-purchase and post-service satisfaction surveys
Monitoring online reviews and business listings by location
Employee engagement and NPS programs
Syncing survey responses to Salesforce or HubSpot records
Triggering Slack or Teams alerts on negative feedback

Key features

Multi-channel survey distribution

Surveys can be sent by email, web link, SMS, or embedded in a website or customer mobile app. This lets teams collect feedback at the moment of a purchase, visit, or support interaction.

Conditional logic and piping

Survey logic, piping, and repeating questions let each respondent see only relevant questions. This reduces survey fatigue and improves response quality.

AI text analysis

Alchemer AI summarizes open-text responses and surfaces themes, sentiment, and risk across surveys and reviews. Teams spend less time reading comments by hand.

Review and listings monitoring

Reviews, social channels, and business listings are tracked alongside survey data. Multi-location brands can compare feedback by location.

Workflow automation and alerts

Responses can trigger alerts, Slack or Teams messages, and tasks in tools such as Asana or Jira. Insights reach the right team without manual forwarding.

Data export and BI connections

Responses export to Excel and SPSS, and sync to Tableau, Power BI, Domo, and Google Sheets. Analysts can work with feedback inside the tools they already use.

Access controls and encryption

Data is encrypted at rest and in transit, with regional data residency and SSO through SAML 2.0. Role-based access controls limit who can view and manage surveys.

Alchemer Survey pricing 2026

Collaborator

$315per user/year billed annually; $55 per user/month billed mon

Individuals or small teams that need simple polls and surveys with email support.

Unlimited surveys
75k annual responses per account
Email support
Data report downloads in PDF, PowerPoint, Excel, and Word
Survey logic for customizing questions per respondent

Get Collaborator ↗

Professional

$1,075per user/year billed annually; $165 billed monthly, max 3 us

Individuals or small teams that need more data collection, reporting, and branding options.

100k annual responses per account
Custom templates and branding
Additional logic, scripting, publishing, and analysis
Email and phone support
Maximum of 3 users

Get Professional ↗

Full Access

$1,895per user/year billed annually; $275 billed monthly

Small teams that need advanced market research capabilities.

125k annual responses per account
Advanced research question types such as conjoint and heatmap
Advanced statistical analysis tools
Advanced reporting tools
All Professional features included

Get Full Access ↗

Platform

Customquoted on request

Teams and organizations with complex feedback requirements across systems and locations.

Omnichannel feedback collection
Integration with existing systems
24/7 expert support
Dedicated Customer Success Manager
SSO and permission-based controls

Talk to sales ↗

See all plans on alchemer.com ↗

What the sticker price leaves out. A 7-day free trial of the Professional plan is available with no credit card required up front. Plans are billed monthly or annually, with annual pricing charged per user, and non-profits can receive a discount with EIN verification. Business Platform accounts can pay by invoice or bank transfer, and more than three users requires a Platform account through sales.

Alchemer Survey integrations 25 listed

Apps Alchemer Survey connects to, as published by the vendor. Native integrations sync directly; others go through a connector such as Zapier or webhooks. Click a logo to read our review of that product.

Tableau

Salesforce Marketing Cloud

Zapier

Google Analytics 360

Slack

Meta for Business

Twitter/X

Stripe Payments

Voxpopme

Microsoft Power BI

Google Docs

SMTP

IBM SPSS Statistics

Webhook Relay

HubSpot CRM

Paylocity

Asana

Rokt mParticle

Captcha

OneLogin

Domo

Okta

Salesforce Sales Cloud

Salesforce Platform

Zendesk Suite

Alchemer Survey has a public API and a Zapier app, so apps not listed here can usually be connected with a developer or a no-code automation tool.

Deployment and support

Deployment

Platforms

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Typical customers

Freelancers
Small businesses
Mid size businesses
Enterprises

Security & compliance

SOC 2
ISO 27001 certificate
GDPR
HIPAA and FERPA compliant survey settings
Business Associate Agreement available
SSO (SAML 2.0)
Multi-factor authentication (MFA)
Role-based access control (RBAC)
End-to-end encryption at rest and in transit
Regional data residency and isolation
Anti-phishing monitoring

Buying details

Public API: Yes

Alchemer LLC: the company behind Alchemer Survey

—Total funding

0Funding rounds

0Investors

0Lead investors

0Acquisitions

0Employee profiles

0Board & advisors

—Employees

About

Website: alchemer.com ↗

Legal name, company type, headcount and other company details haven't been reported yet. Work at Alchemer LLC? Add them.

Analytics

0Page views, 30 days

0Unique visitors, 30 days

0Visits to vendor site, 30 days

—Visit-through rate

72/100BSR score

#1 of 1Rank in Survey

0User reviews

—Average rating

Measured on Best Software Reviewed: views of this page and clicks through to the vendor's website.

Financials

Funding rounds

No funding rounds have been reported for Alchemer LLC. Work at Alchemer LLC? Add funding rounds.

Investors

No investors have been reported for Alchemer LLC. Work at Alchemer LLC? Add investors.

People

Founders

No founders listed yet. Work at Alchemer LLC? Add founders.

Employee profiles

No employee profiles yet. Work at Alchemer LLC? Add your team.

Board member and advisor profiles

No board members or advisors listed yet. Work at Alchemer LLC? Add your board.

Acquisitions

No acquisitions by Alchemer LLC have been reported. Work at Alchemer LLC? Add acquisitions.

Updated Nov 1, 2026 · Full Alchemer LLC company profile

Alchemer Survey pros and cons

Pros

A 7-day free trial of the Professional plan includes full feature access with no credit card required up front.
Collaborator starts at $55 per user per month, which keeps entry cost low for individuals and small teams.
Survey logic, piping, and repeating questions let one survey adapt to each respondent.
Integrations with Salesforce, HubSpot, Zendesk, Slack, Tableau, and Power BI are available without custom development.
Security controls include SSO via SAML 2.0, multi-factor authentication, role-based access, and encryption at rest and in transit.

Cons

Self-serve plans are limited to three users, and larger teams must move to a Platform account that is quoted on request.
Phone support is limited to Professional and Full Access annual plans and runs 6am to 6pm MT, Monday through Friday.
The REST API and SSO are tied to business platform accounts, which requires contacting sales.
Response volume is capped per account per year at 75k, 100k, or 125k depending on the plan.

Start free trial ↗The free trial is the fastest way to check whether self-serve plans are limited to three users, and larger teams must move to a Platform account that is quoted on request. matters for your team.

Alchemer Survey user reviews

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Alchemer Survey alternatives and comparisons

Alchemer Survey is the only survey product we list so far. Browse the category as more are added.

Alchemer Survey FAQ

How much does Alchemer cost?

The Collaborator plan costs $315 per user per year billed annually, or $55 per user per month billed monthly. Professional is $1,075 per user per year and Full Access is $1,895 per user per year, with monthly options for each. The Platform plan is priced by custom quote.

Is there a free plan or free trial?

Alchemer offers a 7-day free trial of the Professional plan with full access to its features. A credit card is not required up front, and a reminder is sent before the trial ends.

What integrations does Alchemer support?

Alchemer connects to Salesforce, HubSpot, Zendesk, Slack, Microsoft Teams, Tableau, Power BI, Domo, Google Sheets, and Asana, among others. The company describes more than 400 integrations, and a webhook option covers custom connections.

How does Alchemer handle security and compliance?

Alchemer encrypts data at rest and in transit by default and offers regional data residency. It supports SSO through SAML 2.0, multi-factor authentication, and role-based access control. The company states SOC 2 and GDPR compliance, and it offers a Business Associate Agreement for HIPAA-compliant surveys.

Does Alchemer have a mobile app?

Alchemer supports mobile surveys, which can be delivered by SMS, email link, or inside a customer's own mobile app. Mobile developer guides are available for teams building surveys into their apps. Respondents can complete surveys on any phone browser.

What does Alchemer replace?

Alchemer can take the place of separate survey software, review monitoring tools, and manual reporting spreadsheets. It collects responses, tracks reviews and listings, and exports results to BI platforms in one system.

Can I use Alchemer with more than three users?

Self-serve plans are limited to three users. Teams with more users need a Business Platform account, which is arranged through the sales team and includes SSO and a dedicated customer success manager.

How much does Alchemer Survey cost?

Alchemer Survey paid plans start at $315/user/mo. Plans: Collaborator ($315, per user/year billed annually; $55 per user/month billed mon), Professional ($1,075, per user/year billed annually; $165 billed monthly, max 3 us), Full Access ($1,895, per user/year billed annually; $275 billed monthly), Platform (Custom, quoted on request). Free trial available.

Is there a free version of Alchemer Survey?

No. Alchemer Survey has no free plan, but offers a free trial so you can test it before paying.

Ready to try Alchemer Survey?

Alchemer is a survey and feedback platform that also tracks reviews, social mentions, and listings for multi-location brands. Free trial · paid plans from $315/user/mo · opens alchemer.com.

Start free trial ↗

How we reviewed Alchemer Survey

We score every product on four weighted criteria: ease of use (25%), features (30%), value (25%) and support (20%). Alchemer Survey is scored from the vendor's published pricing and documentation, our editorial review. The listing was last updated November 1, 2026. Vendors cannot pay for a higher score or a better rank; paid placements are labelled. Read the full methodology.