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Chatra review

Live chat, chatbots, and email and social messaging for websites and online stores

No user reviews yet · #1 of 1 in Live Chat · Updated November 1, 2026 · Is this your company? Claim it

★ Free planWebFreemium · SubscriptionAPI

65/100

Start free trial ↗Free trial · free plan available · paid plans from $25/user/mo · opens chatra.com

Starting price$25/user/mo

Free planYes

Free trialFree trial

Best fitFreelancers, Small businesses, Mid size businesses, Enterprises

DeploymentWeb

Bottom line

Chatra is a website live chat tool that also pulls email, Instagram, and Facebook messages into one inbox. Its clearest strength is a free plan for one agent that never expires, plus a store-friendly feature set with real-time visitor tracking and chatbots. The main cost to watch is per-agent pricing on paid plans, and the real-time visitor list is capped at paid agent seats multiplied by ten. Small teams and online stores that want to start free and grow seat by seat should consider it first.

Choose Chatra ifsolo operators starting with live chat, or small online stores.

Look elsewhere iflarge teams that want unlimited agent seats at a flat price, or businesses that need live chat without a per-seat model.

Start free trial ↗Free trial · free plan available · paid plans from $25/user/mo · opens chatra.com

What is Chatra?

Chatra is a live chat and messaging tool that lets businesses talk with visitors on their websites while those visitors are still browsing. It also brings email and social messages into the same inbox, so support and sales teams don't have to switch between browser tabs. The product targets the gap between a visitor arriving with a question and a reply that arrives too late to matter. Chatra is now a Brevo company, and the homepage describes the two products as joining forces.

Day to day, agents work from a browser dashboard, with iOS and Android apps for replying away from the desk. Visitors see a chat widget on the site, and agents can open conversations in real time or use a messenger mode to reply at their own pace. A real-time list shows who is on the site, along with browsing history and location, so agents can greet visitors with a relevant message. Chatbots answer frequently asked questions with quick options, collect visitor contact details with consent, and route conversations to people. Agents can also use saved replies, chat notes, agent groups, operating hours, and chat transfers.

Chatra is built for freelancers, small businesses, mid-size companies, and enterprises, and the homepage highlights online stores in particular. The Free plan covers one agent and is free forever. The Essential and Pro plans are priced per agent per month, with monthly and yearly billing options. Essential is listed at $31 per agent per month billed monthly or $25 billed yearly, and Pro at $41 monthly or $33 yearly. Essential includes a 10-day free trial that requires no credit card.

What sets Chatra apart is the combination of live chat with visitor intelligence and channel coverage in one product. Many chat tools cover only the website widget. Chatra also connects Instagram, Facebook Messenger, and email, and it offers a JavaScript API, a REST API, and outgoing webhooks for developers. Its integrations with WordPress, Shopify, WooCommerce, Ecwid, BigCommerce, Slack, Help Scout, and Zapier cover common store and support setups.

Who it's for

Solo operators starting with live chat
Small online stores
Support teams handling email and social messages

Who should look elsewhere

Large teams that want unlimited agent seats at a flat price
Businesses that need live chat without a per-seat model

Typical uses

Answering pre-purchase questions on an online store
Greeting visitors on a site based on their browsing history
Routing chats between agents in different groups
Replying to Instagram and Facebook messages from the same inbox as website chat

Key features

Live website chat

Agents can talk with visitors in real time through a chat widget on the site, or use messenger mode to reply at their own pace. Offline forms capture messages when no agent is available. This keeps questions from going unanswered outside of working hours.

Real-time visitor list

Agents see who is on the site right now, along with browsing history and location. That context lets them open a conversation with a specific, relevant message. On paid plans the list is capped at paid agent seats multiplied by ten.

Multichannel inbox

Email, Instagram, and Facebook Messenger messages arrive in one dashboard. Agents don't need to switch between tabs to answer customers on each channel. This keeps response work in a single place.

Chatbots and automation

Bots answer frequently asked questions with quick options, so simple questions don't reach a person. They also collect visitor contacts with consent and can be used for targeted messages and triggers. This reduces routine workload for support staff.

Routing and team tools

Chats can be transferred between agents and organized into agent groups with set operating hours. Saved replies, chat notes, and team chats help agents respond consistently. These controls matter once more than one person handles conversations.

Mobile apps

iOS and Android apps let agents answer conversations away from the desk. This matters for small teams where one person may be the only one available. Replies and notifications arrive on the phone as well as in the browser.

Developer and store integrations

A JavaScript API, REST API, and outgoing webhooks support custom setups. Native integrations cover WordPress, Shopify, WooCommerce, Ecwid, BigCommerce, Slack, Help Scout, and Zapier. Store owners can connect chat to the platform their site already runs on.

Chatra pricing 2026

Free

Freefree forever

Suited to a single person who wants to start live chat on a website at no cost.

One agent seat
Free forever, no credit card required
Online and offline chat widget

Start free ↗

Essential

$25per agent/month billed annually; $31 billed monthly

Fits small teams that need paid agent seats, email and social channels, and bots.

Priced per agent per month
Free 10-day trial, no credit card required
Visitor list capped at paid agent seats × 10

Get Essential ↗

Pro

$33per agent/month billed annually; $41 billed monthly

Designed for teams that want the full feature set from the pricing matrix and are willing to pay per seat for it.

Priced per agent per month
Visitor list capped at paid agent seats × 10
Higher-tier feature set compared with Essential

Get Pro ↗

See all plans on chatra.com ↗

What the sticker price leaves out. Free, Essential, and Pro plans can be billed monthly or yearly, and paid plans are priced per agent. Essential includes a 10-day free trial with no credit card required. The Free plan covers one agent and has no time limit.

Deployment and support

Deployment

Platforms

Support

Chat

Training

Live Online
Documentation

Typical customers

Freelancers
Small businesses
Mid size businesses
Enterprises

Languages

English, Portuguese (BR), Chinese (CN), German, Spanish, French, Italian, Japanese and 3 more

Security & compliance

GDPR
SSL encryption
Data Processing Agreement (DPA)

Buying details

Public API: Yes

Chatra company profile

—Total funding

0Funding rounds

0Investors

0Lead investors

0Acquisitions

0Employee profiles

0Board & advisors

—Employees

About

Website: chatra.com ↗

Legal name, company type, headcount and other company details haven't been reported yet. Work at Chatra? Add them.

Analytics

0Page views, 30 days

0Unique visitors, 30 days

0Visits to vendor site, 30 days

—Visit-through rate

65/100BSR score

#1 of 1Rank in Live Chat

0User reviews

—Average rating

Measured on Best Software Reviewed: views of this page and clicks through to the vendor's website.

Financials

Funding rounds

No funding rounds have been reported for Chatra. Work at Chatra? Add funding rounds.

Investors

No investors have been reported for Chatra. Work at Chatra? Add investors.

People

Founders

No founders listed yet. Work at Chatra? Add founders.

Employee profiles

No employee profiles yet. Work at Chatra? Add your team.

Board member and advisor profiles

No board members or advisors listed yet. Work at Chatra? Add your board.

Acquisitions

No acquisitions by Chatra have been reported. Work at Chatra? Add acquisitions.

Updated Nov 1, 2026 · Full Chatra company profile

Chatra pros and cons

Pros

The Free plan covers one agent and has no time limit, so a solo operator can run live chat at no cost.
Essential and Pro both offer monthly or yearly billing, with yearly rates of $25 and $33 per agent per month.
Email, Instagram, and Facebook Messenger messages arrive in the same dashboard as website chat.
Chatbots answer frequently asked questions with quick options and collect visitor contacts with consent.

Cons

Paid plans charge per agent, so cost grows with each added team member.
The real-time visitor list is capped at paid agent seats multiplied by ten.

Start free trial ↗The free trial is the fastest way to check whether paid plans charge per agent, so cost grows with each added team member. matters for your team.

Chatra user reviews

No published reviews yet. Be the first.

Chatra alternatives and comparisons

Chatra is the only live chat product we list so far. Browse the category as more are added.

Chatra FAQ

How much does Chatra cost?

The Free plan costs nothing and covers one agent. Essential is $25 per agent per month billed annually or $31 billed monthly, and Pro is $33 per agent per month billed annually or $41 billed monthly. Paid plans are priced per agent, so the total depends on team size.

Is there a free plan or trial?

Yes. The Free plan covers one agent and is free forever, and it requires no credit card. The Essential plan includes a 10-day free trial that also requires no credit card.

Does Chatra integrate with Shopify and WooCommerce?

Yes. Chatra lists native integrations with Shopify, WooCommerce, WordPress, Ecwid, and BigCommerce. It also integrates with Slack, Help Scout, and Zapier, and offers a JavaScript API, REST API, and outgoing webhooks for custom work.

How secure is Chatra?

Chatra states GDPR compliance, a Data Processing Agreement, and SSL encryption. The pricing page lists SSL encryption on the plan comparison. Buyers with specific compliance needs should review the Data Processing Agreement and privacy policy before signing up.

Is there a Chatra mobile app?

Yes. Chatra offers iOS and Android apps that let agents answer chats and receive notifications away from the desk. The mobile apps are listed in the pricing comparison.

What does Chatra replace?

Chatra replaces the need for separate tools for website live chat, email inbox management, and basic social messaging. Teams that currently switch between a chat widget, a shared email inbox, and a Facebook Business Page can handle those conversations in one dashboard.

Is Chatra part of Brevo?

Yes. The homepage states that Chatra is now a Brevo company and describes the two products as joining forces. Buyers can expect the product to be developed alongside Brevo's marketing and CRM tools.

Ready to try Chatra?

Chatra is a website live chat tool that also pulls email, Instagram, and Facebook messages into one inbox. Free trial · free plan available · paid plans from $25/user/mo · opens chatra.com.

Start free trial ↗

How we reviewed Chatra

We score every product on four weighted criteria: ease of use (25%), features (30%), value (25%) and support (20%). Chatra is scored from the vendor's published pricing and documentation, our editorial review. The listing was last updated November 1, 2026. Vendors cannot pay for a higher score or a better rank; paid placements are labelled. Read the full methodology.