Convoso review
Bottom line
Convoso is a dialing and outbound campaign platform whose core strength is predictive dialing paired with compliance tooling such as StateTracker and intelligent number management. The main cost to watch is that pricing is custom, annual terms are the default, and carrier fees are billed on top of the subscription. It suits outbound sales and telemarketing teams that place high call volumes and need Salesforce integration and state-level calling rules built in.
What is Convoso?
Convoso is a cloud-based outbound calling platform for sales teams, telemarketing operations, and contact centers. It is built to close the gap between agent time and connected conversations, combining predictive and power dialing, answering machine detection, and intelligent number management so that more calls reach real people. The product runs in a web browser and covers the full calling workflow, from list handling to call reporting.
Day to day, managers load lead lists, set up campaigns with configurable cadences and retry logic, and assign agents to dialing modes that fit each campaign. Convoso offers automatic, predictive, progressive, preview, and manual dialing, with CallCatalyst and Click-to-Comply supporting manual calls. Supervisors can monitor and whisper to calls, record conversations, and track activity through real-time dashboards. Number health is scored across carriers, and the platform can automate number procurement and replace numbers that begin to lose contact rates. Voicemail management, SMS, and email extend outreach beyond voice.
The product is used by small, mid-size, and enterprise businesses, with listed industry solutions for BPOs, financial services, home services, insurance, lead generation, legal, real estate, solar, and telemarketing. Pricing is customized by seat count, features, and integrations. The starting price is $90 per user per month. Annual plans are the primary option, with 20% off annual terms currently offered, and volume pricing is available for larger teams. Carrier fees for call termination and messaging are billed separately from the subscription.
What sets Convoso apart from general dialers is its focus on compliance and caller ID reputation within the dialing workflow. StateTracker monitors daily attempt maximums under state Mini-TCPA laws, and the compliance tools are designed to support TCPA obligations. The platform also offers a Salesforce integration built for outbound campaigns, which keeps dialing, number management, and CRM records in one place.
Who it's for
- Outbound sales teams with high call volumes
- Telemarketing and lead generation operations
- Salesforce users running outbound campaigns
Who should look elsewhere
- Teams that need a free plan or free trial
- Buyers who want published, fixed pricing
- Businesses looking for a low-volume, single-user dialer
Typical uses
- Predictive outbound campaigns for sales teams
- Managing caller ID reputation and contact rates
- TCPA and state attempt-limit compliance for dialing
- Routing and answering inbound calls with a Voice AI agent
- Running outbound campaigns inside Salesforce
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Convoso alternatives and comparisons
Convoso is the only call center product we list so far. Browse the category as more are added.