NAPA TRACS review
Bottom line
NAPA TRACS is a web-based shop management system that combines estimating, parts ordering, work orders, texting, and payments for auto repair and tire shops. Its clearest strength is the breadth of its parts catalog and accounting connections, along with tire-specific pricing tools. The main cost to watch is that the Silver starting price of $109 per month excludes the time clock, email marketing, and unlimited users, which require Gold or Gold Plus at $219 or $249 per month. Repair and tire shops that want estimating, parts, and billing in one system should consider it.
What is NAPA TRACS?
NAPA TRACS is shop management software built for auto repair and tire businesses. It covers the daily work that moves through a service counter: writing estimates, ordering parts, tracking each repair order, and collecting payment. It targets shops that lose time to manual processes, missed parts orders, and billing that sits apart from the work itself. The system is delivered on the web.
Advisors build estimates using vehicle data such as year, make, model, or VIN, then price parts across multiple vendor catalogs and move approved work into a work order. Staff follow jobs through progress tracking, and the system keeps a service history for each vehicle. Customers can receive texts and emails, and invoices can be paid through integrated payments. Tire sales have their own tools, including out-the-door package pricing that adds mounting, balancing, disposal fees, and taxes, with five pricing levels for different buying tiers. Tires are tracked separately from the rest of the work order system.
NAPA TRACS lists typical customers as freelancers, small businesses, mid-size businesses, and enterprises. Pricing starts at $109 per month for the Silver package. Gold costs $219 per month and adds an integrated time clock, email marketing, a cash drawer, and advanced reporting. Gold Plus costs $249 per month and adds unlimited users, unlimited two-way text messaging, and TRACSFlow. The exact cost depends on the package and any add-ons, and buyers can request a price by phone or through the Get Started page. There is no free plan and no free trial.
What sets NAPA TRACS apart is its connection to parts and data providers. Its parts ordering reaches several catalogs, including PartsTech, OEC, TireConnect, and RepairLink, and it connects with QuickBooks Online, Mitchell 1 ProDemand repair information, and 360 Payments. NAPA TRACS has provided shop software since 1989, and training runs from in-person and live online classes to webinars, videos, and documentation. Support includes phone, email, chat, and 24/7 live representatives.
Who it's for
- Auto repair shops that bill through estimates and work orders
- Tire shops that sell packages with mounting and disposal fees
- Multi-technician shops that need texting and time tracking
Who should look elsewhere
- Buyers who need a free plan or trial
- Shops that want a fully self-serve pricing page
- Businesses that need software outside auto repair and tire service
Typical uses
- Writing and approving estimates at the service counter
- Ordering parts from multiple vendor catalogs for a repair
- Texting customers about repair progress and reminders
- Tracking technician labor and job profitability
- Selling tires with out-the-door package pricing
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NAPA TRACS alternatives and comparisons
NAPA TRACS is the only auto repair product we list so far. Browse the category as more are added.