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Nicereply review

CSAT, NPS and CES surveys that collect feedback inside support emails and tickets

No user reviews yet · #1 of 1 in Customer Satisfaction · Updated November 1, 2026 · Is this your company? Claim it

WebPaid · SubscriptionAPI

70/100

Start free trial ↗Free trial · paid plans from $59/mo · opens nicereply.com

Starting price$59/mo

Free planNo

Free trialFree trial

Best fitSmall businesses, Mid size businesses, Enterprises

DeploymentWeb

HeadquartersBratislava, Slovakia

Bottom line

Nicereply is a survey platform built for support teams that want CSAT, CES and NPS ratings attached to the tickets they already work. Its clearest strength is in-signature surveys, which collect feedback from the reply itself without an extra email. The main cost to watch is usage-based pricing, since plans step up with monthly responses and seats, and there is no free plan. Teams on Zendesk, Freshdesk or Front that want high response volume should consider it first.

Choose Nicereply ifzendesk, Freshdesk and Front support teams, or teams tracking CSAT, CES or NPS by agent.

Look elsewhere ifteams that need a permanent free plan, or organizations needing more than 50 users on a published price.

Start free trial ↗Free trial · paid plans from $59/mo · opens nicereply.com

What is Nicereply?

Nicereply is a customer experience platform that collects CSAT, CES and NPS ratings after support interactions. It addresses a common gap for support teams: when feedback requests arrive after a ticket closes, few customers respond, so the data skews toward the very happy and the very angry. Nicereply places one-click surveys where customers already are, inside the emails agents send and on websites, and reports the results back to the team.

Day to day, an admin connects Nicereply to a helpdesk such as Zendesk, Freshdesk or Front, then syncs agents and customers with one click. Surveys can be added to the bottom of every reply as an in-signature rating, or sent as separate post-resolution emails with a delay of an hour or a day. Each rating arrives as a note and a tag on the original ticket rather than as a new ticket. Managers review scores in a dashboard, a live rating feed, and an issues view that keeps negative ratings visible until they are resolved.

Support teams, customer success groups and enterprises use the product. Pricing is usage-based: plans are set by monthly survey responses and user seats, starting at $59 per month billed annually for 100 responses. Higher tiers add capacity, up to 2,500 responses and 50 users on the Business plan. A 14-day trial requires no credit card.

What sets Nicereply apart is its focus on collecting ratings inside the conversation and the breadth of integrations included in every plan. There are no tiers that gate integrations, so any supported helpdesk, Zapier, or the API is available on any plan. Its in-signature approach gathers ratings without sending extra emails, and agent leaderboards let teams compare individual performance over time.

Who it's for

Zendesk, Freshdesk and Front support teams
Teams tracking CSAT, CES or NPS by agent
Businesses that want ratings without extra emails

Who should look elsewhere

Teams that need a permanent free plan
Organizations needing more than 50 users on a published price

Typical uses

Measuring CSAT after ticket resolution
Collecting in-signature ratings on every support reply
Ranking agents with leaderboards and rating feeds
Running NPS or CES programs from website pop-ups

Key features

Multi-channel survey distribution

Surveys can be placed in the signature of every reply, sent as post-resolution emails, shown as website pop-ups, or shared as survey links. Teams can choose the channel that fits each stage of the customer journey. Triggers can be limited to specific teams or agents.

CSAT, CES and NPS surveys

The product supports Customer Satisfaction, Customer Effort Score 2.0 and Net Promoter Score surveys, plus employee versions. Rating scales include 2 thumbs, 3 smileys, 5 stars and 10 stars. Teams can pick the scale that matches how their customers respond.

Helpdesk ticket sync

Feedback is pushed to the original ticket as a note and a tag, so agents see ratings in context. Nicereply does not create new tickets for each rating. Customer and agent records can be imported from the helpdesk in one click.

Agent leaderboards

Leaderboards rank agents, teams and departments by their ratings. Managers can recognize top performers and spot who needs coaching. The rankings update as new feedback arrives.

Dashboards and trend reports

Dashboards show CSAT, CES and NPS in one view, with histograms, trend charts and period comparisons. An issues view lists every negative rating until it is resolved. Reports can be generated for CSAT, CES and NPS activity.

Alerts and automation rules

Email notifications can be set for chosen rating values, so teams hear about negative feedback as it arrives. Automation rules in the helpdesk can follow up with satisfied or dissatisfied customers. Feedback can also be sent to Slack or Microsoft Teams through Zapier.

Survey customization and oversurveying protection

Surveys can carry a logo, color theme, extra questions and custom wording, with translation into other languages. Admins can set how often a customer can receive a survey email. Trigger timing can be set to immediately, after an hour, or the day after resolution.

Nicereply pricing 2026

Starter

$59per month, billed annually; $79 billed monthly

For small support teams that need CSAT, CES and NPS surveys with up to 100 responses a month.

100 responses per month
CSAT, CES and NPS surveys
Unlimited active surveys
Post-resolution, in-signature, link and website pop-up surveys
Nicereply Feedback Analytics

Get Starter ↗

Essential

$119per month, billed annually; $149 billed monthly

For growing teams that need more responses per month and a small group of users.

250 responses per month
10 users
All integrations included
Save $360 per year on annual billing

Get Essential ↗

Growth

$239per month, billed annually; $299 billed monthly

For mid-sized support organizations handling higher survey volumes across more agents.

1,000 responses per month
25 users
All integrations included
Save $720 per year on annual billing

Get Growth ↗

Business

$359per month, billed annually; $449 billed monthly

For larger teams with high response volumes and up to 50 users.

2,500 responses per month
50 users
All integrations included
Save $1,080 per year on annual billing

Get Business ↗

See all plans on nicereply.com ↗

What the sticker price leaves out. Annual billing gives a 20% discount over monthly billing, and the 14-day free trial needs no credit card, with a 30-day money-back guarantee. Plans are based on monthly survey responses and users, and the account upgrades automatically when limits are exceeded. More users, more responses, or an enterprise arrangement requires contacting sales.

Nicereply integrations 14 listed

Apps Nicereply connects to, as published by the vendor. Native integrations sync directly; others go through a connector such as Zapier or webhooks. Click a logo to read our review of that product.

Zapier

Help Scout

Pipedrive

LiveAgent

Freshdesk

Microsoft Outlook

Kustomer

Front

CloudTalk

Aircall

Slack

Zendesk Suite

Dixa

EvaluAgent

Nicereply has a public API and a Zapier app, so apps not listed here can usually be connected with a developer or a no-code automation tool.

Deployment and support

Deployment

Platforms

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training

In Person
Live Online
Documentation
Videos

Typical customers

Small businesses
Mid size businesses
Enterprises

Security & compliance

GDPR compliant
CCPA certified
Hosting on Amazon Web Services data centers in the USA
Full-disk encryption for data at rest
TLS encryption for data in transit (at least TLS 1.2)
Amazon Cognito user authentication
Role-based permissions with least-privilege access
Third-party services in the stack comply with ISO 27001 and/or SOC 2 Type II

Buying details

Public API: Yes

Nice Reply s.r.o.: the company behind Nicereply

—Total funding

0Funding rounds

0Investors

0Lead investors

0Acquisitions

0Employee profiles

0Board & advisors

—Employees

About

Founded: 2010
Headquarters: Bratislava, Slovakia
Website: nicereply.com ↗

Legal name, company type, headcount and other company details haven't been reported yet. Work at Nice Reply s.r.o.? Add them.

Analytics

0Page views, 30 days

0Unique visitors, 30 days

0Visits to vendor site, 30 days

—Visit-through rate

70/100BSR score

#1 of 1Rank in Customer Satisfaction

0User reviews

—Average rating

Measured on Best Software Reviewed: views of this page and clicks through to the vendor's website.

Financials

Funding rounds

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Investors

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People

Founders

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Employee profiles

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Board member and advisor profiles

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Acquisitions

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Updated Nov 1, 2026 · Full Nice Reply s.r.o. company profile

Nicereply pros and cons

Pros

In-signature surveys let customers rate a reply at the bottom of the email, so no extra email is needed to collect feedback.
Ratings attach to the original helpdesk ticket as a note and tag, and no duplicate tickets are created.
Every plan includes all integrations, with no tier gating for Zendesk, Freshdesk, Front, Slack or Zapier.
A 14-day trial needs no credit card, and a 30-day money-back guarantee applies to paid plans.
Feedback is not deleted by default, so the full history of ratings stays available for trend analysis.

Cons

There is no free plan, so a paid subscription is required once the 14-day trial ends.
Plans are capped by monthly responses and users, so costs rise with survey volume, and the seat cap steps from 10 to 25 to 50 across the paid tiers.
Seat counts above 50 and enterprise arrangements are handled by contacting sales rather than a published price.
The product runs in the web only, with no separate desktop or mobile application listed for deployment.

Start free trial ↗The free trial is the fastest way to check whether there is no free plan, so a paid subscription is required once the 14-day trial ends. matters for your team.

Nicereply user reviews

No published reviews yet. Be the first.

Nicereply alternatives and comparisons

Nicereply is the only customer satisfaction product we list so far. Browse the category as more are added.

Nicereply FAQ

How much does Nicereply cost?

The Starter plan costs $59 per month billed annually, or $79 billed monthly, and includes 100 responses per month. Essential, Growth and Business plans range from $119 to $359 per month billed annually. Plans are based on monthly survey responses and users.

Is there a free plan or free trial?

There is no free plan. A 14-day free trial gives access to all features and requires no credit card. Choosing a plan at the end of the trial converts the trial into a permanent account with its settings and data.

Which integrations does Nicereply support?

Nicereply integrates with Zendesk, Zendesk Chat, Front, Freshdesk, LiveAgent, Help Scout, Pipedrive, Kustomer, Aircall, Microsoft Outlook and others. Feedback can reach Slack or Microsoft Teams through Zapier, and a public API is available. All integrations are included in every plan.

Is Nicereply secure and GDPR compliant?

Nicereply states that it is 100% GDPR compliant and CCPA certified. Customer data is stored in AWS data centers in the USA with full-disk encryption at rest and TLS encryption in transit. User authentication uses Amazon Cognito, with role-based, least-privilege access.

Is there a mobile app?

Nicereply runs in a web browser. The surveys customers see are responsive and display on any device, including phones. Agents and admins access the dashboards through the web application.

What counts as a survey response for billing?

A response is counted when a customer answers a survey, such as submitting a rating. Surveys that were sent or displayed but not answered do not count toward the monthly limit. Plans are based on received responses.

What does Nicereply replace?

Nicereply can replace built-in helpdesk CSAT surveys and standalone survey tools for CSAT, CES and NPS. It collects ratings through emails, websites and links, and reports them in one dashboard. Teams can keep their existing helpdesk while using Nicereply for feedback.

What happens if I go over my plan limits?

The plan upgrades automatically to a higher level when the account exceeds its response or user limit. Teams that need more users or responses than the Business plan offers should contact sales. Pricing for those arrangements is not published.

Is there a free version of Nicereply?

No. Nicereply has no free plan, but offers a free trial so you can test it before paying.

Ready to try Nicereply?

Nicereply is a survey platform built for support teams that want CSAT, CES and NPS ratings attached to the tickets they already work. Free trial · paid plans from $59/mo · opens nicereply.com.

Start free trial ↗

How we reviewed Nicereply

We score every product on four weighted criteria: ease of use (25%), features (30%), value (25%) and support (20%). Nicereply is scored from the vendor's published pricing and documentation, our editorial review. The listing was last updated November 1, 2026. Vendors cannot pay for a higher score or a better rank; paid placements are labelled. Read the full methodology.