RazorSync review
Bottom line
RazorSync is field service software that covers scheduling, dispatch, invoicing, payments, and job costing in one platform. Its clearest strength is the tie between the field and the books, with offline mobile apps for technicians and QuickBooks sync that removes double entry. The main costs to watch are the $85 monthly starting price and the $20 monthly QuickBooks sync add-on on the Solo plan, and there is no free plan beyond the 14-day trial. Service companies with several crews that bill through QuickBooks should evaluate it first.
What is RazorSync?
RazorSync is field service management software for service businesses such as HVAC, plumbing, electrical contracting, and lawn care. It handles scheduling, dispatch, work orders, invoicing, and payments in one place. It targets the points where service companies lose revenue, including bookkeeping errors, invoicing delays, and miscommunication between the office and the field.
Dispatchers move jobs with drag-and-drop scheduling and use route optimization to reduce drive time. Technicians use iOS and Android apps to see their schedules, open work orders with customer history and directions, capture photos and signatures, build quotes, and take payments on site. The apps work offline, so crews can keep working where there is no signal. Offices connect to QuickBooks Online and QuickBooks Desktop, so customers, service items, invoices, payments, and quotes move between RazorSync and the books without double entry.
RazorSync serves freelancers, small businesses, and mid-size businesses, and the company says it partners with customers in more than 65 industries. Pricing starts at $85 per month. Plans are named Solo, Team, Pro, and Enterprise, and the published plans run from 2 users to unlimited users. New accounts can start a 14-day free trial with the full app and no commitment. Subscribers also receive one-on-one training and onboarding.
What sets RazorSync apart is the depth of its job costing. Each work order, quote, and invoice shows revenue, cost, tax, and profit, and every job is measured against a company profit target as on target, below target, or running at a loss. Other built-in tools include a customer portal where clients request service, review quotes, and pay online, plus credit card processing. A separate RazorSync Utility version serves water, power, and gas utilities and connects to the customer information system those utilities already run.
Who it's for
- HVAC, plumbing, and electrical contractors
- Multi-crew service companies
- Businesses that bill through QuickBooks
- Owner-operators ready to grow into a team
Who should look elsewhere
- Businesses that need a free plan
- Water, power, or gas utilities using the core product
- Teams that do not invoice through QuickBooks or need a different accounting system
Typical uses
- Dispatching technicians across multiple daily routes
- Tracking profit margins on quotes and invoices
- Letting customers request service and pay online
- Syncing completed jobs and invoices to QuickBooks
- Managing scheduling and billing for a utility crew
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RazorSync alternatives and comparisons
RazorSync is the only billing and invoicing product we list so far. Browse the category as more are added.