Tripleseat review
Bottom line
Tripleseat is an events management platform for hospitality venues that runs everything from the first inquiry through proposals, deposits, floor plans, and banquet operations. Its clearest strength is the breadth of the workflow, along with unlimited users and a guest portal that lets clients sign and pay on their own. The main cost to watch is that pricing is not published and there is no free plan or trial, and several capabilities such as Direct Book, Floor Plans, and Venue Marketplace are sold as add-ons or separate packages. Restaurant groups, hotels running group sales, and event venues that sell private dining or banquets should evaluate it.
What is Tripleseat?
Tripleseat is event management software built for restaurants, hotels, and event venues. It addresses a problem many hospitality teams still face: banquet event orders stored in shared drives, deposits chased by phone, and inquiries scattered across several inboxes. The platform brings the full events process, from first inquiry to final payment and load-out, into one system that sales, banquet, and operations staff share.
Day to day, inquiries arrive in an inbox where Tripleseat routes them automatically, so the team can respond quickly. Sales staff build proposals, custom BEOs, and contracts from templates and send them for digital signature. Clients pay deposits through the platform, and a shared calendar, filterable by room, date, or manager, shows every booking. Floor plans let planners lay out spaces in 2D or 3D, and a guest portal lets clients sign, pay, and review event details without a series of phone calls.
Tripleseat serves restaurants, hotels, catering companies, breweries, wineries, wedding venues, and schools, among other operators. The platform is used by more than 20,000 hospitality venues worldwide. Pricing is not published, and buyers request a demo to learn what a venue would pay. The core product is sold as Tripleseat, with add-on packages: Tripleseat + Direct Book for 24/7 online booking with approval on every event, Tripleseat + Floor Plans for layout-driven sales, and Tripleseat Hotels for room blocks, multi-day events, and PMS integration.
What sets Tripleseat apart is how far the workflow reaches. It covers lead capture, proposals, payments, floor plans, operations, and revenue reporting in one product, instead of asking a venue to pair a booking tool with a separate CRM and spreadsheets. It connects to partners including OpenTable, Square Online, Stripe Payments, SevenRooms, and Mews. Unlimited users are included, with each person seeing the information relevant to their role, and Tripleseat Intelligence adds AI that draws on the venue's own event data.
Who it's for
- Private dining and banquet teams
- Hotels managing group sales and room blocks
- Event venues, breweries, and wineries selling buyouts
- Multi-location restaurant and hospitality groups
Who should look elsewhere
- Teams that need a free plan or trial before a sales conversation
- Businesses with very few events and no group or banquet booking volume
Typical uses
- Respond to event inquiries within minutes and route them to the right sales rep
- Send proposals and BEOs for digital signature and collect deposits
- Plan room layouts with clients using 2D and 3D floor plans
- Coordinate multi-day hotel events and room blocks across departments
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Tripleseat alternatives and comparisons
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