Zoho Assist review
Bottom line
Zoho Assist is web-based remote support and unattended access software that works across Windows, Mac, Linux, iOS, and Android without VPN setup. Its clearest strength is that technicians can start a session without installing anything, and customers can join from a link. The main cost to watch is that the advanced tiers, concurrent licensing, and the Corporate Plan require a quote or a higher-priced plan. It suits help desks, managed service providers, and support teams that need both attended and unattended access.
What is Zoho Assist?
Zoho Assist is cloud-based remote desktop software for attended remote support and unattended remote access. IT teams, customer support staff, and managed service providers use it to connect to remote PCs, laptops, mobile devices, and servers through a web-based session. It solves the problem of reaching a device to troubleshoot or install updates without a site visit.
A technician starts an ad-hoc session or schedules one for later, then invites the end user by email, SMS, or join link. Both sides see the shared screen, and the technician can take control. Files of up to 100 GB can be transferred during a session, and the customer must approve each transfer. Annotations let technicians walk customers through a fix. Unattended access reaches devices with no user present, and a session confirmation prompt can require the user's consent before a connection starts. Over 10 diagnostic tools, including Command Prompt, Device Manager, Task Manager, and Registry editor, run in the background. Technicians can work from Windows, Mac, Linux, iOS, Android, and Chromebook.
The product serves freelancers, small businesses, mid-size businesses, and enterprises. Plans are seat-based with monthly or yearly billing, and yearly billing saves more than 15%. A Free Plan is available, along with a 15-day free trial that requires no credit card. Larger teams can request concurrent licensing, which suits setups with 10 or more technicians or 200 or more devices. A Corporate Plan includes 50 licensed technicians, 2 concurrent sessions, and 1000 managed devices.
Zoho Assist stands apart from VPN and RDP setups because it needs no firewall exceptions or open ports on the customer's network, and it works alongside major antivirus software. Cobrowse lets support staff guide customers through web forms and checkouts in the same browser tab, with no downloads on the customer's end. Remote camera sharing lets technicians view a customer's smartphone camera or smartglasses feed. Integrations include Zendesk, Jira, Freshdesk, ServiceNow, Microsoft Teams, Slack, and Zoho Desk.
Who it's for
- IT help desks supporting internal staff
- Managed service providers with many client devices
- Customer support teams that troubleshoot remotely
Who should look elsewhere
- Teams that need published per-seat prices for large deployments
- Organizations that need phone-based support outside the 24/5 phone line
Typical uses
- Attended troubleshooting for remote employees
- Unattended patching and monitoring of client servers
- Guiding customers through web forms and checkouts
- Remote diagnostics of smartphone-connected equipment
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Zoho Assist alternatives and comparisons
Zoho Assist is the only remote support product we list so far. Browse the category as more are added.