Microsoft Teams review
Bottom line
Teams is the right meeting and chat tool for almost any organisation already paying for Microsoft 365, because it is included and wired into Outlook, SharePoint, OneDrive and Entra ID. Teams Essentials at $4 per user is the cheapest standalone paid meetings plan from a major vendor. It is heavier than Zoom or Slack, external guests still struggle with the join flow, and the features people associate with Teams (webinars, Phone, Copilot summaries) require higher licences or add-ons.
What is Microsoft Teams?
Teams is the meeting and chat hub inside Microsoft 365. If your company already pays for Business Basic or Standard, Teams is included and tied to Outlook calendars, SharePoint files and Entra ID security; that integration is the reason most organizations pick it. Teams Essentials is the standalone plan for small businesses that only want meetings and chat without the Office apps: up to 300 participants, 30-hour meetings, 10 GB of storage per user. Webinars, town halls, Teams Phone and Copilot summaries sit on the higher Microsoft 365 or add-on licenses. The free version covers 60-minute meetings for up to 100 people.
Who it's for
- Organisations on Microsoft 365 that want meetings, chat and files in one place
- Small businesses that need unlimited meetings for $4 per user without Office apps
- Companies that need enterprise security and compliance controls
Who should look elsewhere
- Businesses whose clients and partners mostly use other tools; Zoom is easier for guests
- Teams that want a light, fast chat app (Slack) and don't need Microsoft 365
- Small businesses that want AI meeting summaries included; Copilot is extra
Typical uses
- Internal meetings and channel-based collaboration tied to Outlook and SharePoint
- Standalone video meetings and chat for a small business (Essentials)
- Webinars and town halls (Business Standard and above)
- Phone system replacement with Teams Phone (add-on)
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