DonorSnap review
Bottom line
DonorSnap is a donor management database with online giving, mass email, and automation built in, priced by contact count. Its clearest strength is that every plan includes every feature and unlimited users, so growing into a higher tier adds no new tools. Watch the costs that sit outside the base price: the $200 setup fee, Stripe processing fees with a $10 monthly integration charge, and extra fees for phone support. Nonprofits that want one system for donors, events, and accounting, with a flat feature set, should choose it.
What is DonorSnap?
DonorSnap is a web-based nonprofit CRM and donor management system from DonorSnap, a family-owned company in Hartland, Wisconsin, that has served nonprofits since 2007. It keeps donor records, gifts, memberships, volunteer hours, and custom fields in one database, so development staff no longer juggle spreadsheets or separate tools to track who gave what and when.
Day to day, the donor record is the center of the work. Online forms accept one-time donations, recurring donations, and pledges, and card and ACH payments run through Stripe. Mass email goes to any segment of the database, and the system tracks who opens a message and who clicks the donate link. The Automated Task Manager sends welcome series after a first gift, birthday messages, and alerts to a director when a large gift arrives. Duplicate alerts, a merge feature, and free NCOA address cleanings help keep records accurate.
DonorSnap suits small and mid-size nonprofits, and pricing depends on the number of contacts in the database. The Up to 1,000 plan costs $540 per year or $50 per month, rising to $2,700 per year or $250 per month for up to 30,000 contacts. Every plan includes unlimited users and every feature, and each site carries a one-time $200 setup fee. New customers get 30 days free, and the first month of service and the setup fee are not charged until day 31.
What sets DonorSnap apart is how it handles access and events. Unlimited users come at no added cost, and the site administrator can set permissions at the screen, table, and field level, so a volunteer can log hours without seeing donor details. The EventSnap and AuctionSnap tools are built on the same foundation and send registrations and auction results into the donor database, which removes the need for a separate vendor and manual exports. The QuickBooks integration posts donation transactions to the general ledger and blocks duplicate postings.
Who it's for
- Small and mid-size nonprofits
- Organizations with volunteers and board members needing limited access
- Nonprofits running galas, golf outings, or auctions
Who should look elsewhere
- Organizations that need a free plan
- Buyers who expect flat pricing regardless of database size
Typical uses
- Donor retention and recurring giving campaigns
- Event registration and online or in-person auctions
- Volunteer hour tracking alongside donor records
- Reconciling donations with QuickBooks
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