Kickserv review
Bottom line
Kickserv is field service software that covers scheduling, dispatch, estimates, invoicing, and online payments for small service teams. Its clearest strength is the two-way QuickBooks sync, which keeps invoices and payments aligned with accounting records. Buyers should watch the seat-based tiers, since GPS check-ins and dispatch mapping start on the Run plan, and the QuickBooks Desktop integration carries an extra $50 monthly fee on that plan. Service companies that already use QuickBooks and need dispatch tools for a crew of up to 20 technicians should consider it.
What is Kickserv?
Kickserv is field service management software for businesses that send technicians to customer sites, including plumbing, HVAC, electrical, landscaping, and cleaning companies. It places customer records, estimates, scheduling, invoicing, and payment collection in one web application. This replaces the paper forms, spreadsheets, and separate booking tools that many service companies use to keep jobs moving.
Day to day, the office builds an estimate and sends it to the customer by text or email, where the customer can sign to approve it. Approved work becomes a job on the Planner, where staff schedule technicians. Technicians use the Kickserv mobile app to view their job schedule, check in with GPS, track time, add photos and notes, collect digital signatures, and take credit card payments onsite. Invoices go out by text or email, customers pay online by credit card, Apple Pay, or Google Pay, and automated reminders go to customers before appointments.
Kickserv is built for small service businesses and freelancers, and the vendor's pricing targets small and growing teams. Plans are tiered by user count: Start at $60 per month for 5 users, Run at $119 per month for 10 users, and Scale at $199 per month for 20 users, with annual billing. Each plan includes a 30-day free trial, and no free plan is offered. An optional Kickserv Kickback program gives a 5% discount on monthly fees to accounts that process a set minimum of online payments each month.
What sets Kickserv apart is its QuickBooks integration, which runs as a two-way sync rather than a one-time export. Invoices, payments, customers, and items move between Kickserv and QuickBooks Online or QuickBooks Desktop as records change, and existing customer and item lists are imported at setup. The product began as scheduling software built inside a family plumbing company, and its focus stays on the daily operations of service work.
Who it's for
- Plumbing, HVAC, and electrical service companies
- Small teams with 5 to 20 technicians
- Businesses that use QuickBooks for accounting
Who should look elsewhere
- Solo operators who want a free plan
- Companies that need seat counts above 20 on a single plan
Typical uses
- Scheduling technicians and dispatching crews to jobs
- Sending estimates for customer approval
- Invoicing customers and collecting payments online
- Tracking technician time and location on jobs
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Kickserv alternatives and comparisons
Kickserv is the only scheduling product we list so far. Browse the category as more are added.