Pabau review
Bottom line
Pabau is a web-based practice management platform for clinics and medical spas that brings bookings, clinical notes, payments, and patient messaging into one record. Its clearest strength is the messaging inbox built into the clinical system, which keeps conversations, charts, and billing together and is included with every plan. The main cost to watch is that pricing beyond the Solo plan is quoted on request, and add-ons such as Engage Plus carry their own monthly fees and usage credits. Pick Pabau if you run an aesthetic or medical spa practice, or a multi-location group, and want one system for clinical and business work.
What is Pabau?
Pabau is practice management software for clinics and medical spas. It combines appointment booking, clinical records, prescribing, payments, and patient messaging in one system, so front-desk staff and clinicians stop moving between separate tools for each task. The company was founded in 2012 as a newsletter tool and moved into healthcare after signing its first clinic, and it now serves more than 4,000 practices worldwide.
Day to day, patients book and reschedule through an online portal, and digital forms and consent documents are sent before they arrive. Clinicians record structured notes for each appointment, create prescriptions inside the platform with safety checks against the patient record, and send lab requests in the same workflow. Deposits, invoices, and card payments are handled in the same record, and a waitlist fills cancelled slots automatically. Pabau Engage gathers calls, texts, WhatsApp messages, email, fax, and web chat into one inbox attached to each patient. Pabau AI can turn consultation audio into structured treatment notes, and its letters tool drafts referral letters from the patient record.
Pabau is used by aesthetic doctors, medical spas, dermatology and cosmetic surgery clinics, and practices in mental health, physiotherapy, chiropractic, optometry, and occupational therapy, along with multi-location groups. Pricing is per user rather than per patient. The Solo plan starts at $59 a month for one user, and larger tiers cover teams of 2 to 3, 4 to 5, 6 to 15, and 16 or more users with multi-location support. Every plan includes the full platform and unlimited patients, and annual billing saves up to 20%. Pricing varies by location, and most practices are set up within 7 to 14 working days.
What sets Pabau apart from typical booking and records tools is that the messaging inbox is built into the practice management system rather than synced to it. A conversation shows the clinical record, treatment history, and billing on the same screen, and team chat is built into the same inbox. The inbox is included with every plan with unlimited users, which many standalone communication tools charge for per seat. Compliance support covers GDPR and HIPAA requirements, although the company notes that overall compliance also depends on how each clinic configures and uses the platform.
Who it's for
- Medical spas and aesthetic clinics
- Multi-location clinic groups
- Practices wanting records, payments, and messaging in one system
Who should look elsewhere
- Buyers who need a free plan or free trial
- Teams that require published pricing for every tier before a demo
- Practices that only need basic appointment booking
Typical uses
- Sending consent and pre-care forms automatically when a treatment is booked
- Writing prescriptions and lab requests inside the patient record
- Running memberships, packages, and loyalty campaigns for medspa clients
- Managing staff rotas, timesheets, and commissions across several sites
- Replacing separate phone, messaging, and booking tools with one inbox
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Pabau alternatives and comparisons
Pabau is the only medical practice management product we list so far. Browse the category as more are added.