Zoom vs Zoom Workplace: Features, Pricing and Reviews Compared
- Starting price
- $14.16/user/mo · free plan
- Ease of use
- 9.1
- Functionality
- 9.0
- Value for money
- 7.7
- Customer support
- 7.9
Best for
- Sales, consulting and client-service teams that meet with people on other platforms
- Businesses that want AI meeting summaries included rather than as an add-on
- Organisations with mixed devices and spotty connections
- Starting price
- $14.99/user/mo · free plan
- Ease of use
- 7.2
- Functionality
- 7.8
- Value for money
- 6.4
- Customer support
- 7.4
Best for
- Hybrid teams running meetings and calls on one platform
- Sales and customer-facing teams using CRM integrations
- Organizations that want AI meeting notes with follow-up automation
Our verdict
Zoom comes out ahead at 85/100 versus Zoom Workplace at 72. Reliable call quality and the lowest friction for external guests. Zoom is the better fit for customer-facing meetings where the other side may not be on the same platform. Zoom Workplace makes more sense if you need a free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots.
On Zoom: Zoom remains the easiest video meeting to join for people outside your company, which is why customer-facing teams keep it even when they have Teams or Meet. Call quality on poor connections is still the best, and Zoom Workplace now folds in chat, docs, whiteboard, scheduler and the AI Companion at no extra cost on paid plans. The 40-minute free limit is the pain point for small businesses, and the add-on model (webinars, phone, events) means the real bill grows if you want more than meetings.
Features comparison
The 8 video conferencing capabilities we check on every product, ordered by importance to buyers.
| Feature | Importance | Zoom | Zoom Workplace |
|---|---|---|---|
| HD video meetings | 96% | Included | Included |
| Screen sharing | 92% | Included | Included |
| Meeting recording | 81% | Included | Included |
| Calendar integration | 78% | Included | Included |
| Team chat | 67% | Included | Included |
| AI meeting summaries | 58% | Included | Not included |
| Breakout rooms | 49% | Included | Included |
| Webinars / large events | 44% | Included | Included |
What stands out in each
Meetings
HD video and audio with noise suppression, gallery and speaker views, breakout rooms, polls, reactions and screen sharing with annotation. Pro raises the limit to 30 hours and Business to 300 participants.
AI Companion
Meeting summaries, action items, in-meeting catch-up questions and smart recordings with chapters, included on paid plans. Quality is good enough to replace a note-taker for most internal meetings.
Recording and transcripts
Local recording on every plan; cloud recording with transcripts, highlights and shareable links on Pro and above (5GB included, more purchasable).
Workplace apps
Team Chat, Docs, Whiteboard, Notes, Clips and Scheduler come with the client. They are capable but most teams still pair Zoom with Slack or Teams for day-to-day collaboration.
Zoom WorkplaceMy Notes AI note taker
My Notes captures notes and transcription in Zoom meetings, Teams and Google Meet calls, and in-person conversations without requiring a bot. It produces summaries with key takeaways and action items, which saves time after each meeting.
Workflows for follow-up
Attaching a Workflow to notes can send recap emails, create tasks, or share updates with the team automatically. This keeps momentum going after a meeting ends without manual handoffs.
Meetings with interactive tools
Breakout rooms, polls, quizzes, electronic hand raising, and multi-participant screen sharing support working sessions and presentations. Automatic transcription runs during calls when enabled.
Phone and contact center
Zoom Phone and Contact Center features include call routing, call recording, call monitoring, and IVR options. Teams can run calling and customer conversations alongside meetings and chat.
Pricing comparison
Zoom starts at $14.16/user/mo with a free plan; Zoom Workplace starts at $14.99/user/mo with a free plan. Plans are shown as the vendors publish them; the BSR Value subscore reflects what you get for the money.
Basic
Meetings up to 40 minutes with 100 participants, chat, whiteboard and limited AI.
- 40-minute meetings
- 100 participants
- Team Chat
- Whiteboard, Notes and Clips (limited)
Pro
30-hour meetings, cloud recording, AI Companion, Docs.
- Meetings up to 30 hours
- 5GB cloud recording
- AI Companion summaries
- Zoom Docs
Business
300 participants, SSO, managed domains, custom branding, unlimited whiteboards.
- 300 participants
- SSO and managed domains
- Custom branding
- Unlimited whiteboards
Enterprise
Larger meetings, Zoom Rooms, advanced governance and support.
- Up to 1,000 participants
- Zoom Rooms
- Translated captions
- Compliance and governance
Pro is limited to 9 licences; larger teams move to Business. Webinars (from $79/month), Zoom Phone (from $10/user), Events, extra cloud storage and large-meeting capacity are add-ons. Monthly billing is about 13% higher than annual. Pricing varies by region and device, and promotions are frequent.
Value for money: 7.7/10 · Monthly, Annual (save up to 16%), Cancel anytime, Pro limited to 9 licences · Vendor pricing page ↗
Zoom WorkplaceStarting at $14.99/user/mo. Plan breakdown not published yet.
Zoom Workplace paid plans start at $14.16 per user per month, and a standalone My Notes plan starts at $8.33 per user per month. A free plan is available, but no free trial is offered, and ZoomMate is included only with eligible paid plans.
Value for money: 6.4/10
Integrations comparison
10 integrations in common · 10 only in Zoom · 63 only in Zoom Workplace. Logos link to our review when we cover the tool.
Both connect to
Only Zoom Workplace63Which one is best for my use case?
Who each product is built for, who should look elsewhere, and the jobs it gets bought for, from our editorial review and the vendor's own customer profile.
Ideal for
- Sales, consulting and client-service teams that meet with people on other platforms
- Businesses that want AI meeting summaries included rather than as an add-on
- Organisations with mixed devices and spotty connections
Not for
- Teams already on Microsoft 365 that just need internal meetings; Teams is included
- Businesses that want webinars or phone without paying separate add-ons
- Companies that want one app for chat, docs and files first; Zoom's are secondary
Common use cases
Sells to: Freelancers, Small businesses, Mid-size companies, Enterprises, Education. Common industries: Education, Healthcare, Financial services, Professional services, Government, SaaS and technology.
Zoom WorkplaceIdeal for
- Hybrid teams running meetings and calls on one platform
- Sales and customer-facing teams using CRM integrations
- Organizations that want AI meeting notes with follow-up automation
Not for
- Buyers who need only a standalone AI note taker
- Teams that do not want per-user subscription costs
Common use cases
Sells to: Freelancers, Small businesses, Mid size businesses, Enterprises.
Support, training and setup
How you get help, how you learn the product, and how fast you can be running.
- Support score
- 7.9/10Leads
- Ease of use
- 9.1/10Leads
- Support channels
- Chat (paid plans)
- Phone (Business+)
- Help center
- Community
- Premier support (Enterprise)
- Training
- Zoom Learning Center
- Documentation
- Live training webinars
- Certification programs
- Deployment
- Windows app
- Mac app
- Linux app
- iOS app
- Android app
- Web client
- Zoom Rooms hardware
- Typical setup
- Minutes
- Languages
- English, Spanish, French, German, Italian, Portuguese +10
Zoom Workplace- Support score
- 7.4/10
- Ease of use
- 7.2/10
- Support channels
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Training
- Live Online
- Webinars
- Documentation
- Videos
- Deployment
- Web
- Typical setup
- Not published
- Languages
- Deutsch, English, Español, Français, Indonesia, Italiano +11
Security and reliability
Certifications and controls as published by each vendor. We list them; we don't audit them.
- Security
- SOC 2 Type II
- ISO 27001
- GDPR
- HIPAA (with BAA)
- FedRAMP Moderate
- End-to-end encryption option
- SSO (Business+)
- Two-factor authentication
- Public API
- Yes
- Mobile apps
- iOS · Android
- Company
- San Jose, CA · 7,000+ employees · founded 2011
Zoom Workplace- Security
- Trust Center
- Zoom AI Whitepaper covering data governance, privacy, and the security framework
- Administrative controls for AI features
- Access controls and permissions
- Host controls for meetings
- Public API
- Yes
- Mobile apps
- None published
- Company
- founded 2011
Pros and cons
Our editors' pros and cons for each product. No user reviews have been published for these products yet.
Pros
- Reliable call quality and the lowest friction for external guests
- AI Companion summaries and action items are included on paid plans
- Rich ecosystem of integrations, hardware and apps
Cons
- 40-minute cap on free meetings
- Webinars, phone and large meetings are all separate paid add-ons
- Team chat and docs are weaker than Slack or Teams if you want one app for everything
Zoom WorkplacePros
- A free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots.
- Meetings, chat, phone, scheduling, and notes share one login, which reduces the number of tools a team must manage.
- AI queries based on Zoom and web context are included at no additional cost with an eligible paid plan.
- Notes sync between mobile and desktop, and summaries can be shared through Zoom Canvas or Chat.
Cons
- ZoomMate and some AI features are available only with eligible paid plans and may vary by region or industry.
- My Notes requires the latest Zoom client, version 6.7.5 or higher, to access all of its features.
- No free trial is offered, so buyers must use the free plan or commit to a paid plan to evaluate paid features.
- Per-user pricing means costs rise with each added seat.
Full side-by-side table
Zoom leads in 8 of 8 rows where they differ. Green marks the leader in each row.
Zoom Workplace 72Leads 0 of 8 rows · Best for teams that want meetings, chat, phone, and AI meeting notes in one platform| Feature | Zoom Best for customer-facing meetings where the other side may not be on the same platform | Zoom Workplace Best for teams that want meetings, chat, phone, and AI meeting notes in one platform |
|---|---|---|
| Scores | ||
| BSR score | 85 | 72 |
| Ease | 9.1 | 7.2 |
| Features | 9.0 | 7.8 |
| Value | 7.7 | 6.4 |
| Support | 7.9 | 7.4 |
| Pricing | ||
| Starting price | $14.16/user/mo | $14.99/user/mo |
| Free plan | Included | Included |
| Free trial | — | — |
| Features | ||
| Features included | 8 / 8 | 7 / 8 |
| HD video meetings | Included | Included |
| Screen sharing | Included | Included |
| Meeting recording | Included | Included |
| Breakout rooms | Included | Included |
| Webinars / large events | Included | Included |
| Team chat | Included | Included |
| AI meeting summaries | Included | Not included |
| Calendar integration | Included | Included |
| Details | ||
| Biggest strength | Reliable call quality and the lowest friction for external guests | A free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots. |
| Biggest weakness | 40-minute cap on free meetings | ZoomMate and some AI features are available only with eligible paid plans and may vary by region or industry. |
| Platforms | Web, Mac, Windows, iOS, Android, Linux | Web |
| Best fit | 1–1,000+ users | Freelancers, Small businesses, Mid size businesses, Enterprises |
Not a match?
Other video conferencing software we list, ranked by BSR score.
Zoom vs Zoom Workplace: FAQs
Is Zoom better than Zoom Workplace?
Zoom scores 85/100 against Zoom Workplace's 72, a 13-point lead. Reliable call quality and the lowest friction for external guests. Zoom Workplace is the better pick if a free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots matters more to you.
Which is cheaper, Zoom or Zoom Workplace?
Zoom has the lowest starting price at $14.16/user/mo and offers a free plan. Zoom Workplace starts at $14.99/user/mo. Per-user pricing, annual discounts and add-ons change the real total, so price out your actual seat count.
Which has more features?
Zoom covers 8 of the 8 video conferencing features we track, including AI meeting summaries which Zoom Workplace lacks.
Do Zoom and Zoom Workplace integrate with the same tools?
Both connect to Microsoft Teams, Asana, Notion, Box, Calendly and 5 more. Only Zoom lists Google Calendar, Google Workspace, Microsoft 365; Only Zoom Workplace lists HubSpot Marketing Hub, Jira, Microsoft Outlook.
How this comparison was made
Each product was scored on the same four subscores (Ease, Features, Value, Support) from the vendor's published pricing and documentation, our editorial review, then combined into a 100-point BSR score. Hands-on tested: Zoom. Feature checks use one list per category; plans, integrations, support and security come from what each vendor publishes and are refreshed when listings change. Green marks the leader in a row. Sponsored placements are labeled elsewhere on the site and never touch a comparison. Full methodology →