Agile CRM review
Bottom line
Agile CRM is a single cloud platform that covers CRM, telephony, email marketing, landing pages, and help desk ticketing. Its clearest strength is the free plan for up to 10 users combined with a low entry price for paid tiers. Buyers should watch the feature gaps across tiers, since two-way telephony starts at Regular, access controls appear only on Enterprise, and uptime is guaranteed at 99.5%. It suits small teams that want sales, marketing, and support in one tool without paying for separate products.
What is Agile CRM?
Agile CRM is a cloud CRM that puts sales, marketing, and customer service into one account. It is built for businesses that currently juggle separate tools for contacts, email campaigns, phone calls, and support tickets. Each contact has a single-page record, and deals move through stages and milestones that the team can track.
Day to day, sales reps work from contact records with one-click calling, call scripts, and voicemail automation, with call recording available on paid plans. Appointment scheduling lets prospects book time on a shared calendar, and gamification adds competition to sales activity. On the marketing side, drag-and-drop workflows drive automation, email campaigns include newsletters and tracking, and the landing page builder offers templates. Support teams use a help desk with ticket labels, smart views for prioritizing tickets, canned responses, and a knowledge base for self-service.
The platform serves freelancers, small businesses, mid-size businesses, and enterprises. A free plan covers up to 10 users with no credit card required. Paid tiers are Starter at $8.99, Regular at $29.99, and Enterprise at $47.99, with contact limits rising from 10,000 to unlimited. Plans can be upgraded, downgraded, or cancelled at any time from the online dashboard.
What sets it apart is breadth in a single login at a low entry price. Many CRMs require separate products for sales enablement, marketing automation, and help desk work, while Agile CRM bundles them together with built-in telephony. A separate 500apps suite offers 38+ apps for $14.99 per user with no tiered plans, and the ZapUp tool connects apps through a drag-and-drop, no-code builder. Customer data sits in a dedicated database namespace on Google Cloud rather than a shared database.
Who it's for
- Small teams combining sales and support
- Freelancers and solo sellers on a free plan
- Businesses running Shopify or Stripe
Who should look elsewhere
- Teams that need access controls below Enterprise
- Buyers requiring uptime guarantees above 99.5%
Typical uses
- Tracking inbound leads through deal stages
- Running outbound calling with scripts
- Managing support tickets and a self-service knowledge base
- Sending newsletters and drip email campaigns
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Agile CRM alternatives and comparisons
Agile CRM is the only auto dialer product we list so far. Browse the category as more are added.
