BigCommerce review
Bottom line
BigCommerce is a hosted ecommerce platform that combines a storefront builder, checkout, and B2B ordering in one system. Its clearest strength is that a merchant can run direct-to-consumer and business-buyer sales from a single store with embedded payment options that carry no added fees. The main cost to watch is the Open Payment Provider fee of 2.0% on Core, 1.0% on Growth, and 0.6% on Scale, along with plan tiers capped by annual sales. It suits growing merchants and B2B sellers who want a managed platform and are willing to move up tiers as revenue increases.
What is BigCommerce?
BigCommerce is a hosted ecommerce platform that lets merchants build, run, and sell from online storefronts. It addresses the problem of assembling separate tools for the storefront, checkout, payments, inventory, and shipping. Storefront design, catalog management, and order handling sit in one system, and merchants can extend sales to marketplaces, social platforms, and search channels through Feedonomics Surface.
Day to day, merchants import products, set up checkout, and customize the storefront with a drag-and-drop visual editor. Templates provide a starting point, and developers can work with full API and code access. Checkout is a single page that supports digital wallets, one-click payments, and buy now, pay later options. The promotions tools include more than 70 discount options out of the box. Inventory locations let one store fulfill orders from several retail sites, including in-store pickup and curbside. Real-time shipping quotes come from carriers such as UPS, USPS, and FedEx, and abandoned cart emails are sent automatically.
The platform serves freelancers, small businesses, mid-size businesses, and enterprises. Plans are tiered by trailing 12-month gross merchandise value. The Core plan starts at $29 per month billed annually and covers up to $30K in annual sales. Growth, at $79 per month billed annually, covers up to $100K, and Scale, at $299 per month billed annually, covers up to $1M. The Performance plan for high-volume merchants has custom pricing starting at $1,499 per month billed annually. A free trial is available, and no credit card is required to start.
What sets BigCommerce apart is that its B2B features run on the same platform as its consumer storefront. Merchants can offer account-specific pricing, SKU-level price lists for customer groups, quotes, reorders, invoice payments, and buyer roles with approval workflows. Merchants can also choose from more than 20 embedded payment providers that carry no added fees, along with a wider set of payment solutions. Many ecommerce tools handle only a cart or only a storefront. BigCommerce combines storefront, wholesale ordering, and product feed management in one place.
Who it's for
- Growing merchants moving from a basic cart
- B2B sellers with wholesale or account-based pricing
- Multi-channel retailers selling on marketplaces
Who should look elsewhere
- Merchants who need a free plan with no trial limit
- Businesses that only need a simple blog or brochure site
Typical uses
- Launching a direct-to-consumer online store
- Running wholesale ordering for business accounts
- Syncing product catalogs to marketplaces and ad channels
- Managing sales across several retail locations
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BigCommerce alternatives and comparisons
BigCommerce is the only ecommerce product we list so far. Browse the category as more are added.