Home / Live Chat / Freshchat

Freshchat review

Live chat, messaging, and AI bots for support across web, apps, and social channels

No user reviews yet · #1 of 1 in Live Chat · Updated November 1, 2026 · Is this your company? Claim it

★ Free planWebFreemium · SubscriptionAPI

73/100

Start free trial ↗Free trial · free plan available · paid plans from $19/user/mo · opens freshworks.com

Starting price$19/user/mo

Free planYes

Free trialFree trial

Best fitFreelancers, Small businesses, Mid size businesses, Enterprises

DeploymentWeb

Bottom line

Freshchat is a per-agent messaging and live chat product with bots, sold as part of the Freshworks suite. Its clearest strength is a free plan for up to 10 agents, plus a 14-day Enterprise trial with no card required. The main cost to watch is that AI Agent sessions, Copilot seats, and key features such as multilingual conversations and custom dashboards push the total price up quickly. It fits teams that want omnichannel chat with the option to add AI as volume grows.

Choose Freshchat ifsmall and mid-size support teams, or ecommerce stores with chat and social messaging needs.

Look elsewhere ifteams that need PayPal or phone purchase orders, or organizations that want AI bundled into a flat seat price.

Start free trial ↗Free trial · free plan available · paid plans from $19/user/mo · opens freshworks.com

What is Freshchat?

Freshchat is a customer messaging product from Freshworks that puts live chat, email, social messengers, and AI-driven bots into one support inbox. It addresses a common problem for growing support teams: customers reach out on several channels, and agents end up switching between tools to find the conversation history. Freshchat keeps those conversations together so an agent can see past purchases, open issues, and earlier messages from any channel.

Day to day, agents work from a shared inbox that brings in chat-widget conversations along with connected email and, on higher plans, Facebook, Instagram, SMS, WhatsApp, and Line. Routing sends conversations to the right people, and canned responses help agents answer common questions faster. Businesses can build bot experiences for their website and messaging channels, and proactive chat lets teams start a conversation when a visitor appears to need help. Managers track team activity and bot performance through dashboards and reporting.

Freshchat is priced per agent. The Free plan covers up to 10 agents, while Growth is $19 per agent per month, Pro is $49, and Enterprise is $79, all billed annually. Freshchat suits freelancers, small businesses, mid-size companies, and enterprises. New accounts get 14 days of access to the Enterprise plan with no credit card required.

What sets Freshchat apart is its tie to the wider Freshworks product family. Freshchat can be paired with Freshdesk Omni for ticketing and knowledge bases, and the Freshworks Marketplace offers more than 1,000 ready-to-install integrations. Its AI features, Freddy AI Agent and Freddy AI Copilot, are sold as add-ons with their own usage pricing, which sets it apart from products that bundle AI into a flat seat fee.

Who it's for

Small and mid-size support teams
Ecommerce stores with chat and social messaging needs
Companies serving customers in several languages

Who should look elsewhere

Teams that need PayPal or phone purchase orders
Organizations that want AI bundled into a flat seat price

Typical uses

Live chat on a website or mobile app
Customer messages from Facebook, Instagram, WhatsApp, and SMS in one inbox
Proactive outreach to shoppers who appear stuck
Multilingual support for international customers

Key features

Omnichannel inbox

Agents handle web chat, connected email, social messengers, and text channels from one shared inbox. Conversations keep their history, so an agent can pick up a thread that started on another channel.

AI bots and agents

Teams build bot experiences for the website, native apps, and messaging channels. Freddy AI Agent handles self-service questions, and the bot can hand off to a person when needed.

Proactive chat

Teams can start a conversation with visitors on web or messaging channels before they ask for help. The same feature can turn an engagement into a sales opportunity.

Multilingual conversations

Incoming and outgoing messages can be translated in more than 45 languages. This lets a support team serve customers who write in different languages without staffing each one.

Intelligent routing

Conversations are routed to agents based on rules and, on Enterprise, on skills. Multiple SLA policies help teams track response targets for different customer groups.

Integrations marketplace

Freshchat connects with Shopify, Slack, WooCommerce, Klaviyo, Stripe Payments, Zendesk Suite, and other tools. The Freshworks Marketplace lists more than 1,000 ready-to-install integrations, and connector apps sync data with external applications.

Reporting and dashboards

Growth includes reporting and dashboards, and Pro adds custom dashboards and an agent availability view. Managers can measure team productivity and bot effectiveness.

Freshchat pricing 2026

Free

FreeUp to 10 agents

Suits teams that want to start with web and app chat and a shared inbox at no cost.

Chat widget on web and mobile apps
Shared inbox
Connect email
Roles and permissions
100 campaign contacts per account per month

Start free ↗

Growth

$19per agent/month, billed annually

Suits teams that want to add AI and more channels to their support operation.

Everything in Free
Freddy AI Agent at $49 per 100 sessions
Social media messengers
Text messaging
Reporting and dashboards
500 free Freddy AI Agent sessions, once per account

Get Growth ↗

Pro

$49per agent/month, billed annually

Suits growing support teams that serve customers in several languages and need routing controls.

Everything in Growth
Multilingual conversations
Intelligent routing and multiple SLA policies
Custom dashboards and reporting
Freddy AI Copilot at $29 per agent/month

Get Pro ↗

Enterprise

$79per agent/month, billed annually

Suits larger organizations that need stronger security controls and advanced routing.

Everything in Pro
Skill-based routing
Audit logs
JWT authentication
Allowed domains and IP whitelisting

Get Enterprise ↗

See all plans on freshworks.com ↗

What the sticker price leaves out. Monthly billing is available at a higher rate than annual billing, and the pricing page notes an annual discount of 20 percent. New accounts get a 14-day free trial of the Enterprise plan with no credit card required. Freddy AI Copilot is priced per agent, day passes are $2 to $12 each, and connector app tasks cost $80 per 5,000 tasks.

Freshchat integrations 17 listed

Apps Freshchat connects to, as published by the vendor. Native integrations sync directly; others go through a connector such as Zapier or webhooks. Click a logo to read our review of that product.

Shopify

Slack

Zendesk Suite

Meta for Business

Freshsales

Freshdesk

Klaviyo

WooCommerce

Pipedrive

Landingi

Zluri

Bird

Freshcaller

Upscope

Calendly

Stripe Payments

TeamViewer ONE

Freshchat has a public API, so apps not listed here can usually be connected with a developer or a no-code automation tool.

Deployment and support

Deployment

Platforms

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training

Live Online
Documentation

Typical customers

Freelancers
Small businesses
Mid size businesses
Enterprises

Languages

English

Security & compliance

Two-factor authentication
Role-based access control
End-to-end audit trails
AES 256-bit encryption at rest
HTTPS with TLS 1.2 in transit
Single sign-on
JWT authentication (Enterprise)
Allowed domains and IP whitelisting (Enterprise)
24x7 security monitoring
Freshworks Trust Center for certifications and attestations

Buying details

Public API: Yes

Freshworks Inc.: the company behind Freshchat

—Total funding

0Funding rounds

0Investors

0Lead investors

0Acquisitions

0Employee profiles

0Board & advisors

—Employees

About

Website: freshworks.com ↗

Legal name, company type, headcount and other company details haven't been reported yet. Work at Freshworks Inc.? Add them.

Analytics

0Page views, 30 days

0Unique visitors, 30 days

0Visits to vendor site, 30 days

—Visit-through rate

73/100BSR score

#1 of 1Rank in Live Chat

0User reviews

—Average rating

Measured on Best Software Reviewed: views of this page and clicks through to the vendor's website.

Financials

Funding rounds

No funding rounds have been reported for Freshworks Inc.. Work at Freshworks Inc.? Add funding rounds.

Investors

No investors have been reported for Freshworks Inc.. Work at Freshworks Inc.? Add investors.

People

Founders

No founders listed yet. Work at Freshworks Inc.? Add founders.

Employee profiles

No employee profiles yet. Work at Freshworks Inc.? Add your team.

Board member and advisor profiles

No board members or advisors listed yet. Work at Freshworks Inc.? Add your board.

Acquisitions

No acquisitions by Freshworks Inc. have been reported. Work at Freshworks Inc.? Add acquisitions.

Updated Nov 1, 2026 · Full Freshworks Inc. company profile

Freshchat pros and cons

Pros

The Free plan supports up to 10 agents with a shared inbox, email connection, and web and mobile chat widgets at no cost.
New accounts can test the full Enterprise plan for 14 days with no credit card required.
Freshchat translates conversations across more than 45 languages on Pro and above.
The Freshworks Marketplace offers more than 1,000 ready-to-install integrations.
Freshchat has no cancellation fees, and upgrades take effect immediately.

Cons

Freddy AI Agent sessions and Freddy AI Copilot are paid add-ons on top of the per-agent plan price.
Multilingual conversations and custom dashboards require the Pro plan at $49 per agent per month.
Skill-based routing, audit logs, and IP whitelisting are limited to the Enterprise plan at $79 per agent per month.
Freshchat accepts Visa, Mastercard, Discover, and American Express but not PayPal, and it does not accept purchase orders over the phone.

Start free trial ↗The free trial is the fastest way to check whether freddy AI Agent sessions and Freddy AI Copilot are paid add-ons on top of the per-agent plan price. matters for your team.

Freshchat user reviews

No published reviews yet. Be the first.

Freshchat alternatives and comparisons

Freshchat is the only live chat product we list so far. Browse the category as more are added.

Freshchat FAQ

How much does Freshchat cost?

Freshchat has a Free plan for up to 10 agents. Growth is $19 per agent per month, Pro is $49, and Enterprise is $79, all billed annually. Add-ons such as Freddy AI Copilot, day passes, and connector app tasks are priced separately.

Is there a free plan or free trial?

Yes. The Free plan supports up to 10 agents at no cost. New accounts also get a 14-day trial of the Enterprise plan with no credit card required, and the account is suspended if you do not choose a paid plan when the trial ends.

Does Freshchat integrate with other tools?

Freshchat integrates with Shopify, Slack, WooCommerce, Klaviyo, Pipedrive, Calendly, Stripe Payments, and Zendesk Suite, among others. The Freshworks Marketplace lists more than 1,000 ready-to-install integrations.

How secure is Freshchat?

Freshchat uses AES 256-bit encryption for stored data and TLS 1.2 for data in transit. Role-based access, two-factor authentication, and end-to-end audit trails are included, and Enterprise adds JWT authentication and IP whitelisting. Certifications are listed in the Freshworks Trust Center.

Does Freshchat have a mobile app?

The Free plan includes a chat widget for mobile apps, so you can add chat to your own iOS or Android app. The material does not describe a separate mobile app for agents.

What does Freshchat replace?

Freshchat replaces separate tools for live chat, social messaging, and chatbots. Freshworks also offers Freshdesk Omni for ticketing and knowledge bases, which can be paired with Freshchat.

Can I change plans or cancel later?

You can upgrade instantly. Downgrades and cancellations take effect at the end of your billing term, and Freshchat charges no cancellation fees. Billing details are changed from the Billing section of your account.

Does Freshchat have an API?

Yes. Freshchat provides APIs for building custom channels, bring-your-own-channel messaging, and integrations, along with low-code connectors for syncing data with other applications.

Ready to try Freshchat?

Freshchat is a per-agent messaging and live chat product with bots, sold as part of the Freshworks suite. Free trial · free plan available · paid plans from $19/user/mo · opens freshworks.com.

Start free trial ↗

How we reviewed Freshchat

We score every product on four weighted criteria: ease of use (25%), features (30%), value (25%) and support (20%). Freshchat is scored from the vendor's published pricing and documentation, our editorial review. The listing was last updated November 1, 2026. Vendors cannot pay for a higher score or a better rank; paid placements are labelled. Read the full methodology.