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LiveChat review

Live chat and AI agent for websites, Shopify stores, and support inboxes

No user reviews yet · #1 of 1 in Live Chat · Updated November 1, 2026 · Is this your company? Claim it

WebPaid · SubscriptionAPI

73/100

Start free trial ↗Free trial · paid plans from $19/user/mo · opens livechat.com

Starting price$19/user/mo

Free planNo

Free trialFree trial

Best fitFreelancers, Small businesses, Mid size businesses, Enterprises

DeploymentWeb

Bottom line

Text is website live chat with a shared inbox, ticketing, and an AI Agent that can sell products as well as answer questions. Its clearest strength is sales attribution, which shows revenue from AI and human conversations side by side. The main limits are per-user billing that starts after the 14-day trial, a small included allowance of AI resolutions on Essential, and custom SSO and audit logs reserved for Enterprise. Ecommerce teams and small support teams that want chat tied to orders should consider it first.

Choose LiveChat ifshopify and WooCommerce stores, or small teams starting with website chat.

Look elsewhere ifbuyers who need a permanent free plan, or teams that need SSO without Enterprise pricing.

Start free trial ↗Free trial · paid plans from $19/user/mo · opens livechat.com

What is LiveChat?

Text is live chat software for websites and online stores, built by the team behind LiveChat, ChatBot, and HelpDesk. It helps businesses start conversations with visitors, answer questions, and turn chats into sales. Website chat, a shared inbox, ticketing, and an AI Agent all sit in one workspace.

Day to day, the chat widget shows which pages visitors are viewing, flags returning visitors, and keeps phone numbers, emails, and custom fields in one customer profile. Agents can see cart contents, recent orders, and payment status inside the conversation. The AI Agent answers recurring questions from website content and order data, recommends products, and hands chats to a person or creates a ticket with the conversation attached. Requests saved from chat can be assigned to the right teammate and followed up by email. Teams can also work from web, Windows, Mac, Android, and iOS apps.

The product serves freelancers, small businesses, mid-size companies, and enterprises, including ecommerce stores, SaaS companies, and service teams. Pricing is per user per month. Essential costs $19 per user per month billed annually or $25 billed monthly. Growth costs $79 per user per month billed annually or $99 billed monthly. Enterprise is custom priced and includes custom AI that the vendor builds and runs. Essential and Growth include a 14-day free trial that does not require a credit card.

What sets it apart is sales reporting tied to conversations. Reports compare attributed revenue, orders, and conversion rates for the AI Agent and human agents side by side. On Shopify, the AI Agent shows product cards with photos and prices, and shoppers can add an item to their cart without leaving the chat. The company also publishes SOC 2 Type 2 audit status, GDPR and CCPA compliance, and WCAG 2.2 AA conformance for the chat widget.

Who it's for

Shopify and WooCommerce stores
Small teams starting with website chat
Support teams that hand chats off as tickets

Who should look elsewhere

Buyers who need a permanent free plan
Teams that need SSO without Enterprise pricing

Typical uses

Recover abandoned carts with proactive chat
Answer where's my order questions automatically
Qualify and route sales leads from the website
Convert support conversations into tickets

Key features

Website chat widget

The widget shows which pages visitors are viewing, flags returning visitors, and lets agents start chats based on visitor behavior. Proactive messages can welcome returning visitors or recover abandoned carts.

AI Agent for support and sales

The AI Agent answers questions from website content, help articles, and product information. It can check order status on Shopify, WooCommerce, or other order systems, and it transfers chats to a person or creates a ticket when needed.

Shopify cart and order context

Agents see the shopper's cart, its value, and previous orders beside the conversation. Shoppers can choose a size or color on a product card and add it to the cart in the chat.

Revenue attribution reporting

Reports show attributed revenue, orders, and conversion rates for AI and human agents in one view. The Sold section lists the AI Agent chats that ended in an order.

Shared inbox and ticketing

Chats and emails land in one inbox, and quote requests or support questions can be saved as tickets. Each ticket carries the chat summary and can be assigned to a specific person.

Lead capture and routing

Teams set qualification questions, collect visitor needs and contact details, and route each conversation to the right person. Routing can be customized across agents and departments.

Role-based access controls

Owners, Admins, and Members have different permissions, and members cannot open billing or subscriptions. Admins can require two-factor authentication for everyone on the team.

LiveChat pricing 2026

Essential

$19per user/month, billed annually; $25 billed monthly

For small teams earning their first revenue from chat.

Chat and inbox
10 included AI resolutions a month
Tracking for 50 live visitors
Conversation and file history: 60 days

Get Essential ↗

Growth

$79per user/month, billed annually; $99 billed monthly

For scaling teams that want chat to drive revenue.

Everything in Essential, plus team and scale features
200 included AI resolutions a month
Tracking for 400 live visitors
Unlimited conversation and file history

Get Growth ↗

Enterprise

CustomCustom

For organizations that want custom AI built and run for them, with a team focused on revenue goals.

Custom AI, built and run for you
Custom single sign-on (SAML 2.0)
Audit logs showing who changed what and when
Everything in Growth, plus an offer shaped to how the team works

Talk to sales ↗

See all plans on livechat.com ↗

What the sticker price leaves out. Annual billing saves up to 24%, and monthly billing lets you cancel anytime. Essential and Growth include a 14-day free trial with no credit card required, and there is no minimum team size. Extra AI resolution packages of 50 cost $49.50.

LiveChat integrations 80 listed

Apps LiveChat connects to, as published by the vendor. Native integrations sync directly; others go through a connector such as Zapier or webhooks. Click a logo to read our review of that product.

Benchmark Email

FullContact

LeadSquared

Mixpanel

Omnistar Affiliate

ProjectManager

Triggerbee

Volusion

Woopra

Basecamp

Campaign Monitor by Marigold

Close

EKM

GetResponse

Gold-Vision CRM

HubSpot CRM

Joomla

Magentrix

Pinnacle Cart

Slack

Talkdesk

Zapier

Ortto

Constant Contact

GitHub

JIRA Service Management

OpenCart

Pipedrive

PrestaShop

WordPress

X-Cart

Zendesk Suite

Zoho CRM

Google Docs

ChatBot

1CRM

Shift4Shop

BigCommerce

Dropbox

FreshBooks

iContact

Squarespace

Weebly

Shoplo

Stripe Payments

HubSpot Agent Hub

Zoom Workplace

2way

WhatsApp

Asana

Drupal

Evernote Teams

Google Ads

Highrise

HubSpot Marketing Hub

Adobe Commerce

Salesforce Sales Cloud

Segment

Google Contacts

Meta for Business

Twitter/X

Kommo

Capsule

CoreCommerce

elevio

Jimdo

Jira

Landingi

ProProfs Knowledge Base

Shopify

Twilio

Webflow

Zen Cart

Helpmonks

GoDaddy Website Builder

1Password

ActiveCampaign

Ecwid

Freshdesk

Google Analytics 360

LiveChat has a public API and a Zapier app, so apps not listed here can usually be connected with a developer or a no-code automation tool.

Deployment and support

Deployment

Platforms

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training

Live Online
Webinars
Documentation
Videos

Typical customers

Freelancers
Small businesses
Mid size businesses
Enterprises

Security & compliance

SOC 2 Type 2
GDPR
CCPA
PCI DSS (SAQ A)
WCAG 2.2 AA
EU-U.S. Data Privacy Framework
Two-factor authentication
Login with Google, Apple, or Microsoft
Single sign-on (SAML 2.0) on Enterprise
Audit logs on Enterprise
256-bit TLS 1.2 and 1.3 encryption
Role-based permissions

Buying details

Public API: Yes

Text, Inc.: the company behind LiveChat

—Total funding

0Funding rounds

0Investors

0Lead investors

0Acquisitions

0Employee profiles

0Board & advisors

—Employees

About

Website: livechat.com ↗

Legal name, company type, headcount and other company details haven't been reported yet. Work at Text, Inc.? Add them.

Analytics

0Page views, 30 days

0Unique visitors, 30 days

0Visits to vendor site, 30 days

—Visit-through rate

73/100BSR score

#1 of 1Rank in Live Chat

0User reviews

—Average rating

Measured on Best Software Reviewed: views of this page and clicks through to the vendor's website.

Financials

Funding rounds

No funding rounds have been reported for Text, Inc.. Work at Text, Inc.? Add funding rounds.

Investors

No investors have been reported for Text, Inc.. Work at Text, Inc.? Add investors.

People

Founders

No founders listed yet. Work at Text, Inc.? Add founders.

Employee profiles

No employee profiles yet. Work at Text, Inc.? Add your team.

Board member and advisor profiles

No board members or advisors listed yet. Work at Text, Inc.? Add your board.

Acquisitions

No acquisitions by Text, Inc. have been reported. Work at Text, Inc.? Add acquisitions.

Updated Nov 1, 2026 · Full Text, Inc. company profile

LiveChat pros and cons

Pros

A 14-day free trial on Essential and Growth requires no credit card and includes the full plan.
Annual billing lowers Essential from $25 to $19 per user per month.
On Shopify, shoppers can add products to their cart from inside the chat.
Reports compare revenue and conversion rates for the AI Agent and human agents side by side.
SOC 2 Type 2, GDPR, CCPA, and two-factor login are available across the product.

Cons

There is no free plan, and per-user billing applies to every person who answers chats after the trial.
Essential includes only 10 AI resolutions a month, and extra packages of 50 cost $49.50.
Custom single sign-on and audit logs are limited to the Enterprise plan.
Enterprise pricing is not published and requires a sales conversation.

Start free trial ↗The free trial is the fastest way to check whether there is no free plan, and per-user billing applies to every person who answers chats after the trial. matters for your team.

LiveChat user reviews

No published reviews yet. Be the first.

LiveChat alternatives and comparisons

LiveChat is the only live chat product we list so far. Browse the category as more are added.

LiveChat FAQ

How much does Text cost?

Essential costs $19 per user per month billed annually or $25 billed monthly. Growth costs $79 per user per month billed annually or $99 billed monthly. Enterprise pricing is custom, and billing is per user with no minimum team size.

Is there a free plan or free trial?

There is no free plan. Essential and Growth include a 14-day free trial with the full plan and no credit card required. At the end of the trial you choose a plan and add a payment method.

What does Text integrate with?

Text connects with Shopify, WooCommerce, WordPress, WhatsApp, Facebook Messenger, Instagram, Klaviyo, and Google Tag Manager. It also has listed connections to Zapier, Slack, HubSpot CRM, Zendesk Suite, and Pipedrive, and it offers a Chat API for custom flows.

Is Text secure?

Text is SOC 2 Type 2 audited and complies with GDPR and CCPA. All connections use 256-bit TLS 1.2 or 1.3, and every plan includes two-factor login and role-based permissions. Enterprise adds single sign-on and audit logs.

Is there a mobile app?

Yes. Agents can use apps for iOS and Android, as well as desktop apps for Windows and Mac.

What does Text replace?

Text replaces separate tools for website live chat, shared support inboxes, basic ticketing, and first-line chatbot answers. It also tracks which chats lead to sales, which teams often handle in a separate reporting tool.

Do existing LiveChat customers need to switch?

No. Existing LiveChat customers keep their plan, price, and login, and they can run both products while they decide. New trials start on Text plans.

How much does LiveChat cost?

LiveChat paid plans start at $19/user/mo. Plans: Essential ($19, per user/month, billed annually; $25 billed monthly), Growth ($79, per user/month, billed annually; $99 billed monthly), Enterprise (Custom, Custom). Free trial available.

Is there a free version of LiveChat?

No. LiveChat has no free plan, but offers a free trial so you can test it before paying.

Ready to try LiveChat?

Text is website live chat with a shared inbox, ticketing, and an AI Agent that can sell products as well as answer questions. Free trial · paid plans from $19/user/mo · opens livechat.com.

Start free trial ↗

How we reviewed LiveChat

We score every product on four weighted criteria: ease of use (25%), features (30%), value (25%) and support (20%). LiveChat is scored from the vendor's published pricing and documentation, our editorial review. The listing was last updated November 1, 2026. Vendors cannot pay for a higher score or a better rank; paid placements are labelled. Read the full methodology.