RepairDesk review
Bottom line
RepairDesk is a repair shop POS and management system built around the repair ticket, from intake through pickup. Its clearest strength is that tickets, inventory, invoicing, payments, and customer messages share one system with the register. The main cost to watch is the $99 monthly starting price with no free plan, and Stripe cannot handle card swipes or recurring billing. It suits cell phone, computer, and small engine shops that want one system for repairs and retail sales.
What is RepairDesk?
RepairDesk is a cloud-based point-of-sale and management platform built for repair shops, including cell phone, computer, small engine, jewelry, watch, and shoe repair businesses. It tracks a device from the moment a customer walks in until the moment they pick it up. Repair tickets, deposits, deadlines, invoices, and receipts live in one system, so staff are not juggling separate tools for each step of the job.
Day to day, staff create a repair ticket, assign it to a technician, add part details, and complete pre- and post-repair checklists. Customers sign store terms on a customer-facing display, and the system sends SMS and email job updates as the status changes. Inventory can be serialized, with low stock alerts, purchase orders, goods receipts, and transfers between stores. Sales run through a single POS screen that accepts debit, credit, contactless, online, and digital wallet payments, including partial and split payments.
Repair shops of different sizes use the platform, from freelancers and small businesses to mid-size and enterprise operations. It supports multi-location and franchise setups. Pricing starts at $99 per month, and there is no free plan. Employee tools include role-based permissions, shift clock-in and clock-out, and sales tracking for each employee. Appointments Pro, a website booking and quote widget, includes a 7-day free trial and is free with RepairDesk Connect.
What sets RepairDesk apart is that the repair workflow and the retail counter share one database. The booking widget imports repair categories, brands, models, issues, and prices from the RepairDesk account, so quotes stay current without retyping. Leads from the widget and from Connect land in RepairDesk, where staff can turn them into repair tickets. Repair ticketing sits inside the sales screen rather than in a separate module, and integrations include QuickBooks Online, Xero, Square, Stripe, PayPal, Shopify, WooCommerce, and Zapier.
Who it's for
- Cell phone and computer repair shops
- Multi-location repair businesses
- Jewelry and watch repair stores with retail counters
Who should look elsewhere
- Retailers with no repair service
- Shops that require a free plan
- Businesses that need standalone accounting software
Typical uses
- Tracking repairs from intake to pickup
- Selling repair services and accessories at one register
- Sending SMS job-status updates to customers
- Booking repair appointments from a website
RepairDesk user reviews
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RepairDesk alternatives and comparisons
RepairDesk is the only computer repair shop product we list so far. Browse the category as more are added.
