SendPulse review
Bottom line
SendPulse is a multichannel marketing platform that connects email, messaging-app chatbots, and a built-in CRM under one account. Its clearest strength is a free plan with no time limit that covers up to 15,000 emails a month for 500 subscribers. The main cost to watch is that dynamic segmentation, email verification, and expanded user seats begin on the Pro plan, and the Enterprise tier requires at least 2,500 contacts. It suits small and mid-size businesses that want chatbots and email working from one contact list.
What is SendPulse?
SendPulse is a marketing platform that combines email campaigns, chatbots for messaging apps, live chat, a built-in CRM, and automation in one workspace. The company was founded in 2015 as an email marketing service and has since added channels including WhatsApp, Instagram, Facebook Messenger, Telegram, TikTok, and Viber. It is built for businesses that want to capture leads, nurture them, and convert them into customers without moving between separate tools. SendPulse has more than 200,000 customers.
Day to day, a team builds chatbot auto-replies and sales pipelines, and the chatbot then handles the conversation from the first message through checkout. Conversations that go off script pass to a human agent along with the full chat history. Email campaigns are built with a drag-and-drop editor and more than 130 templates, and a built-in spam checker helps keep messages out of blacklists. Automation 360 links messages, clicks, and replies into one journey, so a customer action can trigger an instant reply and create a deal in the CRM. Dynamic segmentation adds and removes subscribers automatically as their behavior changes.
Small businesses, mid-size businesses, enterprises, and freelancers all use the platform. The free plan allows up to 15,000 emails per month to as many as 500 subscribers, has no time limit, and requires no credit card. Paid email plans are priced by mailing list size: Standard at $9.60 per month, Pro at $11.52 per month, and Enterprise at $16.13 per month, with Enterprise requiring at least 2,500 contacts. These prices assume annual billing, and pay-as-you-go email packs are also offered.
Many email tools stop at email. SendPulse keeps email, SMS, web push, and chatbot subscribers in a single contact list connected to its CRM. Its AI assistant can write campaign copy, build chatbot flows and pop-ups, create deals, and log call summaries. The same account also includes tools for building websites, landing pages, pop-ups, and online courses, so a business can run its marketing and sales activity from one place.
Who it's for
- Small businesses running email and messaging-app marketing
- eCommerce stores recovering abandoned carts
- Online educators selling courses
Who should look elsewhere
- Teams that need only a simple newsletter tool
- Businesses with mailing lists over 5 million subscribers without contacting sales
Typical uses
- Capturing leads from WhatsApp, Instagram, and Facebook ads
- Recovering abandoned carts with email and SMS
- Running welcome and nurture sequences triggered by behavior
- Managing a sales pipeline in a built-in CRM
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