Microsoft Teams vs Zoom Workplace: Features, Pricing and Reviews Compared
- Starting price
- $4/user/mo · free plan
- Ease of use
- 7.6
- Functionality
- 9.0
- Value for money
- 8.6
- Customer support
- 7.5
Best for
- Organisations on Microsoft 365 that want meetings, chat and files in one place
- Small businesses that need unlimited meetings for $4 per user without Office apps
- Companies that need enterprise security and compliance controls
- Starting price
- $14.99/user/mo · free plan
- Ease of use
- 7.2
- Functionality
- 7.8
- Value for money
- 6.4
- Customer support
- 7.4
Best for
- Hybrid teams running meetings and calls on one platform
- Sales and customer-facing teams using CRM integrations
- Organizations that want AI meeting notes with follow-up automation
Our verdict
Microsoft Teams comes out ahead at 83/100 versus Zoom Workplace at 72. Included with most Microsoft 365 business plans; Essentials is only $4/user/month. Microsoft Teams is the better fit for organizations already on Microsoft 365 that want meetings, chat and files in one place. Zoom Workplace makes more sense if you need a free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots.
On Microsoft Teams: Teams is the right meeting and chat tool for almost any organisation already paying for Microsoft 365, because it is included and wired into Outlook, SharePoint, OneDrive and Entra ID. Teams Essentials at $4 per user is the cheapest standalone paid meetings plan from a major vendor. It is heavier than Zoom or Slack, external guests still struggle with the join flow, and the features people associate with Teams (webinars, Phone, Copilot summaries) require higher licences or add-ons.
Features comparison
The 8 video conferencing capabilities we check on every product, ordered by importance to buyers.
| Feature | Importance | Microsoft Teams | Zoom Workplace |
|---|---|---|---|
| HD video meetings | 96% | Included | Included |
| Screen sharing | 92% | Included | Included |
| Meeting recording | 81% | Included | Included |
| Calendar integration | 78% | Included | Included |
| Team chat | 67% | Included | Included |
| AI meeting summaries | 58% | Not included | Not included |
| Breakout rooms | 49% | Included | Included |
| Webinars / large events | 44% | Included | Included |
What stands out in each
Meetings
Scheduled and instant meetings with screen sharing, breakout rooms, live captions, recording to OneDrive or SharePoint and Together mode. Essentials allows 300 participants and 30-hour meetings.
Chat and channels
Persistent channels per team with threaded conversations, file tabs backed by SharePoint, and apps embedded as tabs. It is the strongest part of Teams for organisations that live in Microsoft 365.
Microsoft 365 integration
Outlook calendar, OneDrive files, Planner tasks, Loop components and Power Automate flows all surface inside Teams; single sign-on and security policies come from Entra ID.
Copilot and AI
Intelligent recap, meeting notes and chat summaries require the Microsoft 365 Copilot add-on (about $30 per user per month). Live captions and transcription are included on paid plans.
Zoom WorkplaceMy Notes AI note taker
My Notes captures notes and transcription in Zoom meetings, Teams and Google Meet calls, and in-person conversations without requiring a bot. It produces summaries with key takeaways and action items, which saves time after each meeting.
Workflows for follow-up
Attaching a Workflow to notes can send recap emails, create tasks, or share updates with the team automatically. This keeps momentum going after a meeting ends without manual handoffs.
Meetings with interactive tools
Breakout rooms, polls, quizzes, electronic hand raising, and multi-participant screen sharing support working sessions and presentations. Automatic transcription runs during calls when enabled.
Phone and contact center
Zoom Phone and Contact Center features include call routing, call recording, call monitoring, and IVR options. Teams can run calling and customer conversations alongside meetings and chat.
Pricing comparison
Microsoft Teams starts at $4/user/mo with a free plan; Zoom Workplace starts at $14.99/user/mo with a free plan. Plans are shown as the vendors publish them; the BSR Value subscore reflects what you get for the money.
Teams (free)
60-minute meetings for up to 100 people, chat and 5GB storage.
- 60-minute group meetings
- 100 participants
- Unlimited chat
- 5GB cloud storage
Teams Essentials
Standalone meetings and chat for small businesses without Office apps.
- 30-hour meetings
- 300 participants
- 10GB storage per user
- Phone and web support
Microsoft 365 Business Basic
Teams plus web and mobile Office apps, Exchange email and 1TB OneDrive.
- Teams included
- Web and mobile Office apps
- Business email (Exchange)
- 1TB OneDrive
Microsoft 365 Business Standard
Adds desktop Office apps, webinars and collaborative workspaces.
- Desktop Office apps
- Webinars with registration
- Collaborative workspaces (Loop)
- Everything in Basic
Teams Essentials ($4) is meetings and chat only, with no email or Office apps. Business Basic ($6) is usually the better buy because it adds Exchange email and OneDrive. In the EU, Microsoft 365 plans are sold without Teams and Teams is purchased separately. Copilot and Teams Phone are add-ons. Prices require annual commitment.
Value for money: 8.6/10 · Annual commitment, Monthly billing available on annual plans, Add-ons for Phone and Copilot · Vendor pricing page ↗
Zoom WorkplaceStarting at $14.99/user/mo. Plan breakdown not published yet.
Zoom Workplace paid plans start at $14.16 per user per month, and a standalone My Notes plan starts at $8.33 per user per month. A free plan is available, but no free trial is offered, and ZoomMate is included only with eligible paid plans.
Value for money: 6.4/10
Integrations comparison
4 integrations in common · 14 only in Microsoft Teams · 69 only in Zoom Workplace. Logos link to our review when we cover the tool.
Both connect to
Only Zoom Workplace69Which one is best for my use case?
Who each product is built for, who should look elsewhere, and the jobs it gets bought for, from our editorial review and the vendor's own customer profile.
Ideal for
- Organisations on Microsoft 365 that want meetings, chat and files in one place
- Small businesses that need unlimited meetings for $4 per user without Office apps
- Companies that need enterprise security and compliance controls
Not for
- Businesses whose clients and partners mostly use other tools; Zoom is easier for guests
- Teams that want a light, fast chat app (Slack) and don't need Microsoft 365
- Small businesses that want AI meeting summaries included; Copilot is extra
Common use cases
Sells to: Small businesses, Mid-size companies, Enterprises, Education, Government. Common industries: Professional services, Education, Healthcare, Government, Financial services, Manufacturing.
Zoom WorkplaceIdeal for
- Hybrid teams running meetings and calls on one platform
- Sales and customer-facing teams using CRM integrations
- Organizations that want AI meeting notes with follow-up automation
Not for
- Buyers who need only a standalone AI note taker
- Teams that do not want per-user subscription costs
Common use cases
Sells to: Freelancers, Small businesses, Mid size businesses, Enterprises.
Support, training and setup
How you get help, how you learn the product, and how fast you can be running.
- Support score
- 7.5/10Leads
- Ease of use
- 7.6/10Leads
- Support channels
- Phone and web support (paid plans)
- Microsoft Learn documentation
- Community
- Microsoft 365 admin support
- Training
- Microsoft Learn
- Teams adoption resources
- Webinars
- Partner-led onboarding
- Deployment
- Windows app
- Mac app
- iOS app
- Android app
- Web client
- Teams Rooms hardware
- Typical setup
- Same day for Essentials; 1–2 weeks with Microsoft 365 migrat
- Languages
- English, Spanish, French, German, Portuguese, Japanese +5
Zoom Workplace- Support score
- 7.4/10
- Ease of use
- 7.2/10
- Support channels
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Training
- Live Online
- Webinars
- Documentation
- Videos
- Deployment
- Web
- Typical setup
- Not published
- Languages
- Deutsch, English, Español, Français, Indonesia, Italiano +11
Security and reliability
Certifications and controls as published by each vendor. We list them; we don't audit them.
- Security
- SOC 1, 2 and 3
- ISO 27001 and 27018
- GDPR
- HIPAA
- FedRAMP
- Microsoft Entra ID SSO and MFA
- Data loss prevention (Microsoft 365)
- Public API
- Yes
- Mobile apps
- iOS · Android
- Company
- Redmond, WA · 200,000+ employees · founded 2017
Zoom Workplace- Security
- Trust Center
- Zoom AI Whitepaper covering data governance, privacy, and the security framework
- Administrative controls for AI features
- Access controls and permissions
- Host controls for meetings
- Public API
- Yes
- Mobile apps
- None published
- Company
- founded 2011
Pros and cons
Our editors' pros and cons for each product. No user reviews have been published for these products yet.
Pros
- Included with most Microsoft 365 business plans; Essentials is only $4/user/month
- Deep ties to Outlook, SharePoint, OneDrive and Entra ID security
- Channels, files and meetings in one app reduce tool sprawl
Cons
- Heavier and slower than Zoom or Slack, especially on older hardware
- Copilot meeting summaries, webinars and phone need extra licenses
- External guests on other platforms often struggle with the join flow
Zoom WorkplacePros
- A free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots.
- Meetings, chat, phone, scheduling, and notes share one login, which reduces the number of tools a team must manage.
- AI queries based on Zoom and web context are included at no additional cost with an eligible paid plan.
- Notes sync between mobile and desktop, and summaries can be shared through Zoom Canvas or Chat.
Cons
- ZoomMate and some AI features are available only with eligible paid plans and may vary by region or industry.
- My Notes requires the latest Zoom client, version 6.7.5 or higher, to access all of its features.
- No free trial is offered, so buyers must use the free plan or commit to a paid plan to evaluate paid features.
- Per-user pricing means costs rise with each added seat.
Full side-by-side table
Microsoft Teams leads in 6 of 6 rows where they differ. Green marks the leader in each row.
Zoom Workplace 72Leads 0 of 6 rows · Best for teams that want meetings, chat, phone, and AI meeting notes in one platform| Feature | Microsoft Teams Best for organizations already on Microsoft 365 that want meetings, chat and files in one place | Zoom Workplace Best for teams that want meetings, chat, phone, and AI meeting notes in one platform |
|---|---|---|
| Scores | ||
| BSR score | 83 | 72 |
| Ease | 7.6 | 7.2 |
| Features | 9.0 | 7.8 |
| Value | 8.6 | 6.4 |
| Support | 7.5 | 7.4 |
| Pricing | ||
| Starting price | $4/user/mo | $14.99/user/mo |
| Free plan | Included | Included |
| Free trial | — | — |
| Features | ||
| Features included | 7 / 8 | 7 / 8 |
| HD video meetings | Included | Included |
| Screen sharing | Included | Included |
| Meeting recording | Included | Included |
| Breakout rooms | Included | Included |
| Webinars / large events | Included | Included |
| Team chat | Included | Included |
| AI meeting summaries | Not included | Not included |
| Calendar integration | Included | Included |
| Details | ||
| Biggest strength | Included with most Microsoft 365 business plans; Essentials is only $4/user/month | A free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots. |
| Biggest weakness | Heavier and slower than Zoom or Slack, especially on older hardware | ZoomMate and some AI features are available only with eligible paid plans and may vary by region or industry. |
| Platforms | Web, Mac, Windows, iOS, Android | Web |
| Best fit | 1–10,000+ users | Freelancers, Small businesses, Mid size businesses, Enterprises |
Not a match?
Other video conferencing software we list, ranked by BSR score.
Microsoft Teams vs Zoom Workplace: FAQs
Is Microsoft Teams better than Zoom Workplace?
Microsoft Teams scores 83/100 against Zoom Workplace's 72, a 11-point lead. Included with most Microsoft 365 business plans; Essentials is only $4/user/month. Zoom Workplace is the better pick if a free plan is available, and My Notes works across Zoom, Teams, Google Meet, and in-person conversations without bots matters more to you.
Which is cheaper, Microsoft Teams or Zoom Workplace?
Microsoft Teams has the lowest starting price at $4/user/mo and offers a free plan. Zoom Workplace starts at $14.99/user/mo. Per-user pricing, annual discounts and add-ons change the real total, so price out your actual seat count.
Which has more features?
Microsoft Teams covers 7 of the 8 video conferencing features we track.
Do Microsoft Teams and Zoom Workplace integrate with the same tools?
Both connect to Jira, Asana, Adobe Acrobat, Zapier. Only Microsoft Teams lists Outlook, SharePoint, OneDrive; Only Zoom Workplace lists Box, HubSpot Marketing Hub, Calendly.
How this comparison was made
Each product was scored on the same four subscores (Ease, Features, Value, Support) from the vendor's published pricing and documentation, our editorial review, then combined into a 100-point BSR score. Hands-on tested: Microsoft Teams. Feature checks use one list per category; plans, integrations, support and security come from what each vendor publishes and are refreshed when listings change. Green marks the leader in a row. Sponsored placements are labeled elsewhere on the site and never touch a comparison. Full methodology →